Carter Fordham
Sylvania,OH
Summary
Dynamic sales associate with success at Bullfrog Nutrition, excelling in customer service and relationship building. Skilled in cash handling and upselling, I enhanced customer satisfaction and increased sales revenue through effective product recommendations. A reliable team player, I thrive in fast-paced environments, ensuring operational efficiency and a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bullfrog Nutrition
03.2024 - Current
- Assisted customers in selecting nutritional products to meet individual health goals.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Educated clients on product benefits, fostering informed purchasing decisions.
- Processed sales transactions efficiently, ensuring a smooth checkout experience.
- Collaborated with team members to create engaging product displays that enhanced store aesthetics.
- Resolved customer inquiries and concerns promptly, improving overall satisfaction levels.
- Implemented best practices for maintaining cleanliness and organization in the sales area.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Shift Leader
QZar Laser Tag
Sylvania, OH
10.2022 - Current
- Assisted in training new team members on operational processes and safety protocols.
- Monitored workflow to ensure efficiency and adherence to company standards.
- Supported inventory management by organizing stock and maintaining accurate records.
- Communicated effectively with team members to coordinate daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with management to identify areas for process improvement and operational efficiency.
- Resolved customer inquiries promptly, enhancing overall service experience.
- Implemented procedures for equipment usage, ensuring compliance with safety regulations.
- Conducted quality checks to uphold product standards and customer satisfaction.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma - Pharmacy
University of Toledo
Toledo, OHSkills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
Accomplishments
Admitted into the Direct Admission program for the University of Toledo, PharmD Program.
Timeline
Sales Associate
Bullfrog Nutrition
03.2024 - Current
Shift Leader
QZar Laser Tag
10.2022 - Current
High School Diploma - Pharmacy
University of Toledo