Carter Haas
Abington,MA
Summary
Meticulous Senior Systems Engineer with GDMS, skilled in process optimization and cybersecurity frameworks. Successfully led teams in system installations and developed effective training manuals. Proficient in software testing and network infrastructure administration, ensuring robust and secure systems. Known for strong collaboration and problem-solving abilities, driving project success and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
GDMS
01.2022 - Current
- Coordinated and Lead teams of 3-5 people during onsite systems installations.
- Performed root cause analysis to provide resolutions for production issues.
- Created regression and unit level tests for newly developed products.
- Created manuals and training sessions to educate co-workers and clients on new systems.
- Coordinated with stakeholders to design and develop secure domain infrastructure.
Systems Engineering Intern
GDMS
05.2020 - 01.2022
- Collaborated with engineering staff during early project stages to develop effective strategies for implementation.
- Collaborated with Systems Engineers to determine solutions to observed issues.
- Oversaw development and maintenance of organization computer systems and intranet.
- Utilized source code and control for tracking configurations and changes.
IT Help Desk Technician
Mass College of Liberal Arts
09.2019 - 05.2020
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Network And System Administration
Massachusetts College of Liberal Arts
North Adams12-2021
Skills
- Change control documentation
- Process optimization
- Proficient in Agile methodologies
- Network infrastructure administration
- Technical infrastructure support
- Cybersecurity frameworks
- Server infrastructure expertise
- SOP documentation expertise
- Software testing proficiency
- Virtualization technologies
Websites
Certification
- CompTIA Security+ - CompTIA, Certified: June, 2023
Timeline
Senior Systems Engineer
GDMS
01.2022 - Current
Systems Engineering Intern
GDMS
05.2020 - 01.2022
IT Help Desk Technician
Mass College of Liberal Arts
09.2019 - 05.2020
Bachelor of Science - Network And System Administration
Massachusetts College of Liberal Arts
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