Carter Hoffman
Kent,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tropical Smoothie Cafe
08.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Helped with planning schedules and delegating assignments to meet service demands.
- Lead employee onboarding and training initiatives
- Ensured favorable customer interactions by proactively addressing issues and implementing effective solutions.
- Oversaw effective cash handling procedures.
- Completed daily and weekly documentation requirements.
Shift Manager
Tropical Smoothie Cafe
03.2023 - 08.2023
- Ensured daily objectives were met
- Managed staff training and supervision.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Crew Member
Tropical Smoothie Cafe
08.2022 - 03.2023
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Prepared food items and recipes at the beginning of each day.
- Prepared and served food items and smoothies to customers.
Education
Bachelor of Science - Business Management
Kent State University
Kent, OH05.2025
Skills
- Computer Skills
- Work Planning and Prioritization
- Problem Resolution
- Retail Operations Management
Certification
ServSafe Manager Food Certification
Timeline
Assistant Manager
Tropical Smoothie Cafe
08.2023 - Current
Shift Manager
Tropical Smoothie Cafe
03.2023 - 08.2023
Crew Member
Tropical Smoothie Cafe
08.2022 - 03.2023
Bachelor of Science - Business Management
Kent State University
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