Carter Johannesen
Saratoga Springs,Utah
Summary
Results-driven U.S. Army Special Operations Communication Specialist and Cisco CCNA-certified Network Engineer with over 9 years of experience in healthcare and military network support. Expertise in designing and securing complex infrastructures across Cisco, Juniper, and HPE Aruba platforms. Proven ability to deliver technical consulting, conduct infrastructure assessments, and translate findings into actionable insights for leadership.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Senior Technical Consultant
Philips Healthcare
Salt Lake City, Utah
08.2025 - Current
- Conduct comprehensive customer health assessments by combining on-site network data collection with remote server-side analysis to identify infrastructure and system issues, develop technical recommendations, and present findings to senior hospital stakeholders.
- Execute remediation activities based on health check findings and recommendations, addressing identified network, server, and system issues within customer environments.
- Deliver comprehensive Solution Review training to biomedical engineering and hospital IT teams, covering Philips system architecture, networking, server infrastructure, system operation, and technical support requirements.
- Serve in an acting District Technical Manager capacity during weekly team meetings, communicating organizational updates, answering technical questions, coordinating subject-matter expert briefings, and maintaining visibility into team schedules, assignments, and field locations.
Network Engineer
Philips Healthcare, SLC
Rocky Mountain West, Utah
01.2024 - 08.2025
- Lead network asset for the district service area handling all network design, configuration, and troubleshooting while acting as primary point of contact for other Philips technical personnel regarding any installation, configuration, or maintenance concerns for both Philips network hardware and Philips patient monitoring devices and software.
- Played critical role in remediation activities for Philips Supplied Networks across the district service area by utilizing network remote utilities and network data collection applications to diagnose, troubleshoot, and correct a wide variety of identified network issues and concerns.
- Served as District PRS Champion (Philips Remote Service) and managed the establishment, maintenance, and troubleshooting of all remote connections for customer sites across the district service area.
- Consulted with customer network and server teams to discern and effectively communicate hardware and configuration requirements for Philips Supplied Networks (PSN) and customer virtual server environment.
Technical Consultant II
Philips Healthcare, SLC
Rocky Mountain West, Utah
07.2021 - 01.2024
- Led third-party teams in delivering, configuring, and deploying Philips-supplied patient monitoring and network equipment, ensuring seamless integration into healthcare facilities.
- Communicated effectively with hospital leadership to disseminate pertinent information regarding installations, workflow changes, and potential interruptions of patient monitoring services, leading to consistent, smooth transitions for end users with bug-free results, little to no downtime, high customer satisfaction, and no adverse risk to patient safety.
- Mentored new Philips Technical Consultants, providing hands-on education in project leadership, time management, and installation practices, facilitating high-quality, on-time installations of Philips products.
Network Helpdesk Technician
USSOCOM (MacDill AFB)
Tampa, Florida
03.2021 - 06.2021
- Provided remote troubleshooting for devices and software across the domain, including user workstations, networked peripheral devices, and various mission-essential applications in a time-critical environment.
- Delivered administrative and technical support to users across Special Operations Information Environment (SIE) using ticketing systems like Remedy, minimizing downtime and enhancing productivity for command personnel.
- Provided over-the-phone support to users across the domain, resolving issues efficiently and maintaining a near-perfect solution rate.
- Utilized Active Directory and supplementary applications, such as ARS, to facilitate proactive maintenance and management of user accounts, email distribution lists, and group policies.
Network Technician
SOCCENT (MacDill AFB)
Tampa, Florida
03.2019 - 05.2021
- Supported US Special Forces in training allied foreign forces by providing access to classified and non-classified networks through Deployable Satellite Node (SDN) and configuring Cisco routing and switching hardware and network security devices (KG-250x) for 100+ users in a remote environment.
- Managed and configured Deployable Satellite Nodes (SDN), Cisco routing and switching hardware, local virtual servers, and network security devices (KG-250x) to provide secure access to government networks for US military personnel.
- Imaged 200+ Windows-based end user devices and configured Cisco AnyConnect and 200+ portable ARUBA routers, enabling mission essential personnel to work remotely during COVID-19 pandemic.
Network Technician
SOCKOR (Camp Humphreys)
03.2018 - 03.2019
- Facilitated establishment of new permanent command location for SOCKOR by constructing physical network infrastructure for 150+ user workstations, configuring network hardware, and implementing critical network security devices (KG-250x) for access across multiple classified networks, ensuring seamless command transition with minimal productivity loss.
- Managed, configured, and supported a variety of Deployable Satellite Nodes (SDN), associated Cisco routing and switching hardware, local virtual servers and associated hardware, and network security devices (KG-250x), to provide secure access to secure government networks for US military personnel.
- Provided support to 200+ end users operating on Windows-based systems by utilizing a Deployable Satellite Node (SDN), configuring Cisco routing and switching hardware, as well as associated network security devices (KG-250x), and establishing a Tactical Local Area Network (TACLAN) virtual server system.
- Developed and conducted command-wide training on satellite and radio communications, introducing personnel to the equipment and methods used across the Special Operations community.
Education
BS - Information Technology - Programming
American Military University
09-2028
Skills
Network Engineering & Design Routing & Switching LAN/WAN Wireless Networking Network Security Firewalls & VPN VMware Virtualization Network Troubleshooting Infrastructure Assessment Network Administration Network Monitoring & Analysis Technical Documentation
Personal Information
Title: Network Engineer
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Specialist - Enterprise Core
Languages
Spanish
Professional
Accomplishments
- US Army AGCM (Army Good Conduct Medal)
- The Army Achievement Medal
- Eagle Scout
Timeline
Senior Technical Consultant
Philips Healthcare
08.2025 - Current
Network Engineer
Philips Healthcare, SLC
01.2024 - 08.2025
Technical Consultant II
Philips Healthcare, SLC
07.2021 - 01.2024
Network Helpdesk Technician
USSOCOM (MacDill AFB)
03.2021 - 06.2021
Network Technician
SOCCENT (MacDill AFB)
03.2019 - 05.2021
Network Technician
SOCKOR (Camp Humphreys)
03.2018 - 03.2019
BS - Information Technology - Programming
American Military University