Carter Smith
Ames,IA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Restoration Technician
Service Masters Solutions
05.2024 - Current
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
- Completed tear-down of existing structures and prepared for new construction.
- Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Inspected damaged properties and contents to prepare job action plan.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
Night Manager
Jimmy John's Sandwiches
12.2021 - 05.2024
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Shift Lead
Pie Five Pizza Co
05.2017 - 08.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Science - History
Iowa State University
Ames, IA12-2024
Associate of Arts - History
Iowa Central Community College
Fort Dodge, IA05-2022
Skills
- Water damage restoration
- OSHA compliance
- People management
- Complaint handling
- Guest assistance
- Guest relations
- Customer service
- Property maintenance
- Photography
- Written communication
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Timeline
Restoration Technician
Service Masters Solutions
05.2024 - Current
Night Manager
Jimmy John's Sandwiches
12.2021 - 05.2024
Shift Lead
Pie Five Pizza Co
05.2017 - 08.2021
Bachelor of Science - History
Iowa State University
Associate of Arts - History
Iowa Central Community College
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