Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carter Swedo

Spokane

Summary

Dynamic professional with a proven track record at DDM Imports, excelling in lot inventory management and customer service. Recognized for enhancing operational efficiency through a robust key management system and fostering teamwork, resulting in reduced complaints and improved customer satisfaction. Dependable and detail-oriented, committed to delivering exceptional service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lot Supervisor

DDM Imports
10.2020 - 04.2025
  • Communicated with management daily about lot conditions, vehicle statuses, and any relevant issues or concerns.
  • Provided exceptional service through excellent attention to detail in executing tasks related to vehicle readiness for release.
  • Ensured compliance with company policies and local regulations pertaining to lot capacity limits and parking guidelines.
  • Reduced instances of lost or misplaced keys by implementing a well-organized key management system for all vehicles on the premises.
  • Managed inventory control, ensuring accurate records of all vehicles on the lot at any given time.
  • Assisted in training new staff members, providing guidance on best practices for lot supervision tasks.
  • Coordinated with detailers to ensure vehicles were cleaned and prepared for customer pick-up or showroom display.
  • Maintained a professional appearance and demeanor at all times, serving as a positive representation of the company to customers and visitors.

Customer Service Manager

Resturants, Hotels, and Many Hospitality Establishments
01.2012 - 09.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Bachelor of Science - Kinesiology

Washington State University
Pullman, WA
05-2011

Skills

  • Motivational skills
  • Dependability
  • Supplies monitoring
  • Lot inventory management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail

Certification

  • Plumber Trainee Certicicate, Lic.# SWEDOCA750N6 - 8/26/2025-

Timeline

Lot Supervisor

DDM Imports
10.2020 - 04.2025

Customer Service Manager

Resturants, Hotels, and Many Hospitality Establishments
01.2012 - 09.2020

Bachelor of Science - Kinesiology

Washington State University

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