Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Carter Weeden

Rudy,Arkansas

Summary

Dynamic professional with a proven track record at ArcBest, excelling in sales support and customer service. Skilled in Microsoft Excel and relationship building, I foster collaboration to enhance quote performance and drive customer loyalty. Recognized for maintaining composure under pressure while achieving strategic goals and delivering exceptional service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quote Coordinator

ArcBest
08.2025 - Current
  • Fostered a collaborative environment with sales and operations teams to optimize the quote-to-order conversion rate.
  • Provided regular reporting on quote performance metrics, allowing for data-driven decision making and strategic adjustments as needed.
  • Participated in cross-functional teams focused on continuous improvement initiatives related to quoting processes and systems.
  • Developed strong relationships with vendors to negotiate competitive pricing, resulting in cost savings for clients.
  • Contacting customers with information on their shipments currently in transit within our company

Customer Service Representative

ArcBest
04.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Staff Member

Boys and Girls Club
10.2021 - 03.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with members and other staff members.
  • Responded sensitively and competently to service members with diverse cultural backgrounds.
  • Developed strong relationships with members through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted member's and guests and assisted with variety of questions to foster exceptional customer service.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Provided mentorship and aid with member's
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Van Buren High School
Van Buren, AR
05-2023

BBA - Business Administration

University of Arkansas, Fort Smith
Fort Smith, AR
05-2027

Skills

  • Deadline oriented
  • Sales support
  • Financial acumen
  • Goal oriented
  • Microsoft Excel proficiency
  • Teamwork and collaboration
  • Multitasking
  • Time management
  • Active listening
  • Critical thinking
  • Relationship building
  • Friendly, positive attitude
  • Attention to detail
  • Flexible and adaptable
  • Computer skills
  • Calm under pressure
  • Organizational skills

Accomplishments

  • Supervised team of 20 club members at the Boys and Girls Club on a daily basics
  • Supervised club members at the Boys and Girls Club during mental health activities
  • Resolved customer issues within ArcBest
  • Supervised club members work through team collaboration

Certification

CPR certified

Narcan training

Mandated reporter

Interests

  • Community Cleanup
  • Enjoy participating in running and working out for overall physical and mental well-being
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • I like working with my hands and fixing things
  • Auto Repair/Restoration
  • Spending time with family and friends
  • History
  • Outdoor adventures and sight seeing

Timeline

Quote Coordinator

ArcBest
08.2025 - Current

Customer Service Representative

ArcBest
04.2024 - 08.2025

Staff Member

Boys and Girls Club
10.2021 - 03.2024

High School Diploma -

Van Buren High School

BBA - Business Administration

University of Arkansas, Fort Smith

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Carter Weeden