Carter Beth Cassell
Dryfork,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the fitness industry. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist/Accountability Coach
Lakeside Fitness
08.2023 - Current
- Give tours of the gym, amenities and equipment
- Sign up memberships
- Call leads
- Call declined payments
- Keep in contact with clients for accountability
- Clean
- Make smoothies
- Assisted with 'Lift it Up' Worship, prayer and praise nights
Cashier/Customer Service
Hobby Lobby
11.2021 - 07.2023
- Operated cash register
- Helped customers on the floor
- Returned items to correct locations in the store
Ballpark Concierge
Danville Otterbots
06.2021 - 07.2023
- Initial point of contact for ballpark fans needing assistance
- Provided information on players, baseball schedule, ballpark amenities, first aid, etc
- Directed traffic as needed to any and all areas of the ballpark
- Built relationships with the regular attendees
Office Assistant / Model
Shrimp & Grits
01.2019 - 12.2020
- Helped in the office/warehouse doing odd jobs
- Pulled inventory
- Packaged merchandise for shipment
- Assisted with beginning and ending year inventory
- Set up and sold merchandise at vendor events until they went out of business at the end of 2020
- Modeled clothing and apparel
- Appeared at vendor events
- Promoted S&G merchandise on social media
Education
Associates - Liberal Arts
Danville Community College
Danville05-2025
Skills
- Customer service
- Computer skills
- Customer relations
- Relationship building
Timeline
Customer Experience Specialist/Accountability Coach
Lakeside Fitness
08.2023 - Current
Cashier/Customer Service
Hobby Lobby
11.2021 - 07.2023
Ballpark Concierge
Danville Otterbots
06.2021 - 07.2023
Office Assistant / Model
Shrimp & Grits
01.2019 - 12.2020
Associates - Liberal Arts
Danville Community College
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