Carter D. Jacobs
Lexington
Summary
Developed strong leadership and problem-solving skills in customer-focused environment, consistently driving team performance and customer satisfaction. Adaptable and ready to transition into new field, leveraging background in managing teams and resolving customer issues. Prepared to bring proactive approach and strategic thinking to new challenges.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
Martin Tractor
10.2022 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Security/Money services
GardaWorld
11.2021 - 08.2022
Customer service
All Seasons Golf Learning Center
06.2017 - 08.2017
- Operated cash register
Seasonal harvest help
Gavilon Grain & Ingredients
09.2016 - 11.2016
- Loaded and unloaded grain trucks
- Drove tractor semi trailers to and from the fields
Clubhouse Operations
El Paso Golf Club
05.2014 - 08.2014
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
Education
Bachelor of Science - Communication Studies
Southern Illinois University Carbondale
Carbondale, IL05-2021
Heartland Community College
Bloomington, IL05.2016
High School -
Lexington High School
Lexington, IL05.2015
Skills
- Verbal and written communication
- Relationship building
- Customer service management
- Goal oriented
- Multitasking and organization
- Reliable and responsible
- Time management
- Customer service
- Positive attitude
- Sales support
Leadership Experience
- Southern Illinois University-Carbondale Baseball Program, Carbondale, IL, Head of Baseball Operations, 08/01/19, 05/01/21
- Lexington High School FFA, Lexington, IL, Secretary, 08/01/14, 05/01/15, Managed the FFA bank account, Took notes during meetings along with minutes, Multiple trips to National FFA Convention
Timeline
Assistant Service Manager
Martin Tractor
10.2022 - Current
Security/Money services
GardaWorld
11.2021 - 08.2022
Customer service
All Seasons Golf Learning Center
06.2017 - 08.2017
Seasonal harvest help
Gavilon Grain & Ingredients
09.2016 - 11.2016
Clubhouse Operations
El Paso Golf Club
05.2014 - 08.2014
Heartland Community College
High School -
Lexington High School
Bachelor of Science - Communication Studies
Southern Illinois University Carbondale
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