Carter N. Magdayao
Monterey,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
20
20
years of professional experience
Work History
Retail Sales Associate
The Club
Carmel-by-the-Sea, CA
07.2021 - 01.2024
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Completed transactions in an efficient manner while providing excellent customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Used product knowledge to suggest items to match client needs.
- Offered suggestions for additional items that may be of interest to customers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Sales Professional
Madrigal
Carmel-by-the-Sea, CA
02.2004 - 07.2021
- Greeted customers and provided friendly customer service.
- Assisted customers in selecting products that best suited their needs.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Communicated effectively with co-workers, supervisors, and other personnel as needed.
- Demonstrated product knowledge to customers and answered any questions they had.
- Created attractive displays to draw attention to specific products or promotions.
- Processed cash, credit card and check payments accurately.
- Maintained a neat and organized work area at all times.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Diploma -
Monterey High School
Monterey, CA06-1980
Timeline
Retail Sales Associate
The Club
07.2021 - 01.2024
Retail Sales Professional
Madrigal
02.2004 - 07.2021
High School Diploma -
Monterey High School
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