Carthel Mercado
Moorpark,CA
Summary
Results-oriented Memory Care Director skilled in budget oversight, staff management, and dynamic time management. Committed to cultivating a positive and welcoming environment for residents and staff. Seeking a new position to apply expertise in finding innovative solutions to challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Memory Care Director
WellQuest - Laurel Heights
Moorpark , CA
2023.04 - Current
- Assessments of residents' cognitive abilities and behaviors were conducted.
- Conducted training for staff on topics related to dementia, including communication strategies, safety measures, and end-of-life care procedures.
- Enhanced the facility's memory care services visibility via public outreach efforts.
- I conducted tours of the memory care unit for prospective residents and their families, providing answers to their questions about our services and facilities.
Memory Care Director
Oakmont of Moorpark
Moorpark , CA
2022.06 - 2023.04
- Initiated the establishment of the department.
- Ensured the safety of all guests, residents and personnel.
- Maintained regulatory compliance with Title 22 for memory care regulations.
- Interviewed prospective candidates for positions and hired them. Successfully onboarded new hires to the company culture and procedures. Provided training, motivation, and retention strategies for employees.
- Coordinated department schedule to meet staffing requirements based on company standards, policies, procedures, and resident needs.
- Effectively communicated with residents, families, visitors, co-workers, and supervisors using a friendly demeanor.
- Worked alongside healthcare professionals including discharge planners, physicians, and state agency representatives to assess the care needs of residents.
- Ensured nutritional needs of residents by collaborating with the culinary team to provide a positive dining experience.
Resident Services Coordinator
Atria Hillcrest
Thousand Oaks , CA
2011.01 - 2022.06
- Took on the responsibilities of memory care director and health services director during staffing vacancies.
- Maintained regular communication with family members to provide updates on the health and care of their loved ones.
- Provided guidance and instruction to new hires, ensuring they gained knowledge of their job duties and requirements.
- Maintained organized and up to date resident charts, 911 and evacuation binders ensuring timely response to emergencies.
- Managed the coordination of staff schedules.
Education
Nursing Assistance - Nursing
Simi Valley Adult School And Career Institute
Simi Valley, CA2003-06
Skills
- Effective Communication
- Recruiting and Hiring
- Staff Scheduling
- Family Involvement
- Conducting Onsite Tours
- Team Leadership
- Medication Management
- Workplace Professionalism
Certification
- Certified Dementia Practitioner
- Certified California Food Handlers
- Certified in First Aid and CPR
Accomplishments
- CALA Association Certificate of Recognition
- Atria Leadership Summit
- Employee of the month 2017, 2018, 2019.2020
Timeline
Memory Care Director
WellQuest - Laurel Heights
2023.04 - Current
Memory Care Director
Oakmont of Moorpark
2022.06 - 2023.04
Resident Services Coordinator
Atria Hillcrest
2011.01 - 2022.06
- Certified Dementia Practitioner
- Certified California Food Handlers
- Certified in First Aid and CPR
Nursing Assistance - Nursing
Simi Valley Adult School And Career Institute
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