CARTINIE CANDIO
Villa Rica,GA
Summary
Dynamic Business Planning Manager with a proven track record in overseeing diverse business operations, project management, and corporate negotiations through exceptional communication skills. Expertise in navigating complex business infrastructures and industry regulations, with a focus on business analysis and innovative problem-solving. Demonstrated success in building rapport with clients while consistently exceeding sales quotas, showcasing reliability and a results-driven approach. A professional in the hospitality sector, excelling in fast-paced environments and ensuring exceptional customer service and satisfaction through strong teamwork, adaptability, and effective multitasking abilities.
Overview
23
23
years of professional experience
Work History
Server and Rockstar Cook
Waffle House Restaurant
12.2019 - 12.2025
- Provided exceptional customer service in fast-paced dining environment.
- Trained new servers on menu knowledge and service protocols to maintain high standards.
- Collaborated with kitchen staff to streamline order preparation and improve service speed.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Implemented upselling techniques, boosting average ticket sales through menu recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Store Manager Trainee
CVSCaremark
07.2017 - 08.2018
- Administer daily operational duties to ensure productivity and operations run efficiently and profitably.
- Supervise teams of approximately 15 individuals and support general manager in HR issues.
- Partner with General Manager to coach, counsel and direct Team Members.
- Responsible for the overall shift operations, sales performance and execution of brand excellence in a store.
- Provide exceptional customer service to patrons and ensure satisfaction. Proven ability to hire, select and train the right candidates
- Good organizational skills and the ability to multitask
- Hire and train a group of 10 people in the sales team to meet the need for new staff at the newly set up Midtown, Atlanta location
- Train and supervise employees to maximize sales and minimize complaints.
- Transferred to Buford, GA
Counseling Psychologist
Metro Regional Youth Detention Center
12.2013 - 10.2016
- Meet with first-time patients to assess condition and needs for therapy.
- See patients on a consistent basis to keep them on track judge progress and determine if other options should be explored.
- Draft a report describing the circumstances of the patient’s condition adding notes and updates on a regular basis.
- Research new findings developments and techniques in the world of psychology and implement them if possible.
Mental Health Counselor
Bellevue Hospital
09.2011 - 06.2013
- Assess and develop case plans with clients either individuals, couples or families.
- Maintain and evaluate client progress and provided referrals to other services where needed.
- Contact mental health resources to schedule referral appointments for clients who cannot do it for themselves.
Visual Manager
Banana Republic, INC.
01.2011 - 03.2013
- Coordinated with design teams to prepare store displays.
- Developed product placement strategies.
- Orchestrated indoor and outdoor holiday displays.
- Evaluated efficiency of existing layouts and recommended updates.
- Conducted and evaluated research on marketing and design trends.
- Approved mannequin setups for store and window displays.
- Inventoried available display supplies.
- Evaluated performance of design team.
Assistant Retail Manager
Ann Taylor, LOFT
06.2009 - 01.2011
- Ensure that all associates are trained as per company policy.
- Evaluate all specialists to ensure proper training for all aspects of the business.
- Complete interviews with potential associates.
- Process newly hired associates.
- Complete scheduling for associates.
- Ensure that the store is following all Loss Prevention guidelines.
Restaurant Manager
Guy & Gallard INC
06.2003 - 04.2009
- Marketing and advertising duties.
- Responsible for making changes to menu as per customer demands.
- Successfully planned events such as birthday parties and business meetings to client specifications.
- Handled employee recruitments and lay-offs.
- Responsible for payroll.
- Supervise a team of 15 -20 team leads daily.
- Set weekly ad in accordance with Guy&Gallard special menus.
- Handled all aspects of inventory, bookkeeping and payroll; performed daily bank runs.
- Performed various other duties as needed.
Education
Master of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY01-2013
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY01-2013
Associate of Science - Business Administration
John Jay College of Criminal Justice
New York (City), NY01-2010
Skills
- Fluent in French, Haitian Creole Spanish and English
- Extensive knowledge of project planning supplier negotiations and data analysis
- Proficient in MS Office applications including Excel Access Word and Outlook
- Solid understanding of change management and process modeling
- Adept at identifying and resolving client issues
- Ability to create detailed project specs including budget reports
- Strong ability to work well both individually and collaboratively
- Great attention to detail tone facial expressions
- Professional in all work and client relationships
- Exceptional customer service
- Performance improvement
- Relationship management
- Multitasking and organization
- Positive and professional
Timeline
Server and Rockstar Cook
Waffle House Restaurant
12.2019 - 12.2025
Store Manager Trainee
CVSCaremark
07.2017 - 08.2018
Counseling Psychologist
Metro Regional Youth Detention Center
12.2013 - 10.2016
Mental Health Counselor
Bellevue Hospital
09.2011 - 06.2013
Visual Manager
Banana Republic, INC.
01.2011 - 03.2013
Assistant Retail Manager
Ann Taylor, LOFT
06.2009 - 01.2011
Restaurant Manager
Guy & Gallard INC
06.2003 - 04.2009
Master of Arts - Forensic Psychology
John Jay College of Criminal Justice
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Associate of Science - Business Administration
John Jay College of Criminal Justice