Carwilyn Paclibar
Summary
Experienced PR Officer and Customer Service professional skilled in multitasking, problem-solving, and client relations. Fluent in English and Tagalog, with a proven track record in high-pressure situations, ideal for a flight attendant role.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CRIZ IT Group
California
06.2016 - 01.2018
- Admin work including invoicing
- Making quotations
- Booking flights, hotels and car rentals
- Responsible in bank transactions
- Prepares monthly payroll
Customer Service Officer
SBS Transit, Singapore
Singapore
03.2012 - 10.2012
- Maintained efficient train operations alongside providing prompt and safe passenger transportation.
- Demonstrated strong dedication to maintaining a safe and pleasant environment for all passengers while upholding TTC regulations.
Registered Nurse
Dr. Ignacio M. Cortes general Hospital
Philippines
02.2010 - 02.2012
- Assessing and planning nursing care requirements
- Providing pre- and post-operation care
- Monitoring and administering medication and intravenous infusions
- Taking patient samples, pulses, temperatures and blood pressures
- Writing records
- Supervising junior staff
- Organizing workloads
Admin Assistant
Wealth Development Bank
Philippines
04.2008 - 10.2009
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
- Greet and assist bank account holders
- Maintain polite and professional communication via phone, e-mail, and mail
Marketing and Sales Representative
PDCP Now BDO (Banco De Oro)
Philippines
01.1993 - 10.2002
- Sourced and managed customer referrals.
- Responded promptly to all lead and customer questions with accuracy, effectively prioritizing and escalating when needed.
Customer Sales Representative/Public Relations Officer
EasyCall
Philippines
12.1991 - 01.1993
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Provided prompt responses to queries from individuals and related establishments.
Public Relations Officer
Easycall
Philippines
12.1991 - 01.1992
- Planning publicity strategies and campaigns
- Writing and producing presentations and press releases
- Provided prompt responses to queries from individuals and related establishments.
- Organizing and attending promotional events such as press conferences, open days, exhibitions, tours and visits
Distributing clerk
Philtrust Bank
Philippines
07.1991 - 12.1991
- Accepting orders
- Organizing, and distributing bank products and services to account holders
- Assists the manager in the completion of administrative and clerical duties
Education
MBA - Business Administration
Stanton University
09.2024
MBA - Business Administration
Stanton University
Garden Grove, CA06.2016
Bachelor of Arts - Mass Communications
University of San Jose Recoletos
Cebu, Philippines03.1991
Skills
- Bilingual in English and Tagalog
- Safety Training
- Passenger Assistance
- Customer Service
- Teamwork
- Problem-Solving
- Multitasking
- Calm Under Pressure
Certification
- Basic Supervisory Training - WealthBank, Philippines, Issued March 2009
- Corporate Ethics and Image Management Training - WealthBank, Philippines, Issued May 2008
- "I Always Must Make A Difference" Training - BDO, Philippines, Issued August 2000
- Values Formation Workshop Training - PDCP Bank, Philippines, Issued May 1997
- Customer Service Workshop - PDCP Bank, Philippines, Issued January 1995
Timeline
CRIZ IT Group
06.2016 - 01.2018
Customer Service Officer
SBS Transit, Singapore
03.2012 - 10.2012
Registered Nurse
Dr. Ignacio M. Cortes general Hospital
02.2010 - 02.2012
Admin Assistant
Wealth Development Bank
04.2008 - 10.2009
Marketing and Sales Representative
PDCP Now BDO (Banco De Oro)
01.1993 - 10.2002
Customer Sales Representative/Public Relations Officer
EasyCall
12.1991 - 01.1993
Public Relations Officer
Easycall
12.1991 - 01.1992
Distributing clerk
Philtrust Bank
07.1991 - 12.1991
MBA - Business Administration
Stanton University
MBA - Business Administration
Stanton University
Bachelor of Arts - Mass Communications
University of San Jose Recoletos