Cary Branch
Martinsville,VA
Summary
Accomplished in handling high workload of projects. Decisive leader with good people, organizational and problem-solving skills. Proficient in Excel, Word and PKMS.
Overview
20
20
years of professional experience
Work History
Dispatch Coordinator
Ryder Logistics
Rocky Mount, Va
08.2024 - Current
- Responded to high volume of phone and email requests to provide logistics information.
- Leveraged Microsoft and other tools to track data and make recommendations.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
Shipping Traffic Coordinator
Hanesbrands Inc.
Martinsville, VA
02.2010 - 07.2024
- Secured and maintained low cost and reliable carriers, scheduled and tracked shipments and deliveries to confirm timeliness and increased traffic quality ratings
- Built productive professional relationships with vendors, carriers, customers and management and fostered unified team approach to preventing problems, delays and safety risks.
- Automated document tracking and data collection for efficiency.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Weighed mail to determine correct postage.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Obtained required documentation to process shipments and support movement.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Assistant Store Manager
FasMart/Valero
Martinsville, VA
04.2006 - 01.2010
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School Diploma -
Magna Vista High School
Ridgeway, VA06.1993
Skills
- Cost Estimations
- Procedure Optimization
- Data Tracking
- Invoice Reconciliation
- Shipment Documentation
- Data Entry
- Data Collection
- Deadline Coordination
Timeline
Dispatch Coordinator
Ryder Logistics
08.2024 - Current
Shipping Traffic Coordinator
Hanesbrands Inc.
02.2010 - 07.2024
Assistant Store Manager
FasMart/Valero
04.2006 - 01.2010
High School Diploma -
Magna Vista High School