Experienced and accomplished supply chain consultant seeking a new challenge that will utilize past logistics experience and skill set to benefit an employer while allowing for professional growth and advancement.
Work History
Customer Account Manager
1 Year 5 Months
Mile Post Logistics | 04.2025 - Current
Develop and grow customer base through organic business development and relationship building.
Conduct introductory customer discussions by phone and in person meetings to identify opportunities and secure new business.
Provide customers with current market insights, company capabilities, and competitive rates then executing awarded business.
Manage customer communication through the entire shipment lifecycle, providing timely updates and resolving issues as they arise.
LOGISTICS & TRANSPORTATION COORDINATOR
8 Years 7 Months
Gregory Poole Equipment Company | 02.2018 - Current
Sole coordinator that plans all logistics and transportation for 13 locations (approximately 6,300 shipments annually) with outside vendors and company driver.
Responds decisively and efficiently to correct issues and handle emergency requests.
Manages proprietary database with details on logistics activities, accounting, and employee schedules.
Maintaines operations in full compliance with internal and regulatory standards to protect team members and the business' operations.
Develops and monitors annual department budget by applying focused cost control procedures.
Manages constant communications between team members, customers and vendors to keep operations efficient and successful.
CUSTOMER ACCOUNT MANAGER
7 Years
C.H. Robinson Inc | 08.2010 - 08.2017
Managed strategic customer relationships and oversaw $4.8 million in collective transportation spend in 2017.
Led customer discussions to identify key performance indicators.
Identified, resolved, and communicated issues and provide problem resolution.
Developed, negotiated, and manage strategic pricing strategy and participated in customer pricing contract bids.
Created annual budgets to drive measurable P&L growth results.
Presented Navisphere Online tool to customers.
Increased total shipment volume and net revenue/profit every year.
SENIOR INSIDE SALES ACCOUNT MANAGER
3 Years 2 Months
UPS Freight | 06.2007 - 08.2010
Managed 580 assigned accounts while developing new business relationships that generated $8.8 million in annual transportation spend.
Used communication and problem solving skills with a diversified customer portfolio dealing with pricing negotiations and service issues.
Trained customers on UPS Worldship technology.
Trained and mentored newly hired Inside Sales Account Managers.
Education
BACHELOR OF ARTS - POLITICAL SCIENCE, HISTORY
Christopher Newport University | Newport News, VA | 05-2007
CNU Baseball Team 2003-2007 (2003 National Division III Runner Up)