Dedicated Fulfillment Associate with strong expertise in effective communication and customer service. Proven ability to manage order fulfillment efficiently while ensuring quality control and safety compliance.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Walmart
Rosenberg, Texas
10.2025 - Current
Collaborated with team members to streamline workflow during peak hours, enhancing order processing speed.
Communicated with customers regarding order inquiries and status updates, improving customer satisfaction.
Adhered to quality control guidelines when handling merchandise prior to shipment, ensuring accuracy and reducing returns.
Delivery Driver
Propel Logistics International
Houston, Texas
07.2025 - 10.2025
Conducted vehicle inspections to ensure compliance with safety regulations, enhancing operational safety.
Facilitated training for new drivers on safety protocols and operational procedures, promoting adherence to company standards.
Executed timely deliveries across assigned urban and rural routes, ensuring customer satisfaction and reliability.
Customer Service Representative
Victoria Secret
Houston, Texas
07.2022 - 12.2022
Educated customers on promotions, loyalty programs, and product features to enhance their purchasing decisions.
Participated in training sessions, enhancing product knowledge and service skills to improve customer interactions.
Answered customer inquiries, providing accurate information on products and services to support informed choices.
Customer Service Representative
Walmart
Houston, Texas
08.2020 - 11.2021
Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to enhance satisfaction.
Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.