Cary Shannon
Fort Collins,CO
Summary
Accomplished aviation operations professional seeking to leverage extensive multi-station oversight experience to drive safety excellence, enhance security protocols, and optimize operational efficiency. Demonstrated track record of implementing standardized procedures, ensuring regulatory compliance, and fostering a culture of safety-first operations, while maintaining high performance standards across multiple airport locations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Landline Operations Supervisor
United Airlines
Denver, Colorado
11.2023 - 10.2025
- Supervised Landline operations at multiple stations, ensuring safety, security, operational efficiency, and AO regulatory requirements.
- Led app and website updates, revised Standard Operating Procedures (SOPs), and spearheaded safety initiatives, like PPE vending machine installations and enhanced weather detection systems.
- Collaborated with cross-functional teams to enhance operations and optimize workflows.
- Managed complex projects, such as the FAA Weight Survey, to drive operational success and improve service delivery.
Partner Operations Manager
The Landline Company
Fort Collins, Colorado
07.2022 - 11.2023
- I collaborated with the team to establish Landline operations at multiple stations, which laid the groundwork for consistent service delivery across our network.
- Managed pivotal partnerships with major airlines, including United Airlines, American Airlines, and Sun Country, which significantly enhanced our market presence and reliability.
- Collaborated closely with airlines to secure access to their systems, leading to improved operational performance and efficiency for Landline services.
- Ensured strict contract compliance while supervising the passenger experience on the Landline product, which helped maintain high service standards and customer satisfaction.
- Oversaw and actively contributed to the growth of the Landline fleet, ensuring we could meet increasing demand, and expand our service offerings.
- Escalated operational issues with partner airlines, which facilitated timely resolutions, and minimized disruptions to service.
- Worked on collaborative projects with partner airlines to improve passenger experience and develop marketing strategies, helping to attract more customers, and enhance brand visibility.
SOC Manager
The Landline Company
Fort Collins, Colorado
02.2020 - 07.2022
- Developed the System Operations Center (SOC) and Network Operations Center (NOC) at The Landline Company, establishing a robust infrastructure that enhanced overall operational efficiency.
- Managed the partnership with Samsara which streamlined communication processes and improved resource allocation across various regions and routes for each airline.
- Collaborated to design and implement the computer and radio setups that enabled direct communication with drivers, facilitating seamless coordination and response times.
- Gained remote access to different airline systems, allowing the SOC to efficiently fill out Flight Information (FLIFO), and track passenger movements, which improved service delivery and passenger experience.
Galley Attendant
Clipper Vacations
Seattle , WA
03.2016 - 04.2020
- Completed Basic Safety Training to lead safety demonstrations and assist passengers efficiently.
- Progressed to Galley Attendant, managing daily fueling operations to ensure safety and efficiency.
- Handled inventory management by stocking and ordering supplies for optimal galley readiness.
- Completed CPB paperwork upon arrival in Canada and America, ensuring compliance with regulations.
- Enhanced onboard safety protocols and emergency response measures through diligent oversight.
- Achieved 100-ton captain's license, contributing to navigational watch duties during sailings.
- Sold tours and experiences to passengers, facilitating vacation planning and enhancing customer engagement.
Education
Bachelor of Science - Outdoor Adventure Leadership
Southern Oregon University
Ashland, OR06-2014
Skills
- Operational efficiency
- Project management
- Organized
- Collaborative
- Partner relationship management
- Regulatory compliance
Certification
• GSC (Ground Security Coordinator): Ensures compliance with airport security regulations.
• CRO (Complaint Resolution Official): Provides specialized support to passengers with disabilities in compliance with ACAA.
• STC (Station Training Coordinator): Develops and oversees employee training programs to maintain safety and performance standards.
• 100-Ton Captain’s License – U.S. Coast Guard Certified
Timeline
Landline Operations Supervisor
United Airlines
11.2023 - 10.2025
Partner Operations Manager
The Landline Company
07.2022 - 11.2023
SOC Manager
The Landline Company
02.2020 - 07.2022
Galley Attendant
Clipper Vacations
03.2016 - 04.2020
Bachelor of Science - Outdoor Adventure Leadership
Southern Oregon University