Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Caryn Cortina

Progyny
Miami,FL
2
Languages
10
years of professional experience

Demonstrates strong analytical, communication, and organizational skills. Proven ability to work autonomously while also eager to contribute to team success. All while bringing a positive attitude and commitment to continuous learning.

Work History

Member Auth Management- Case Team

3 Years 9 Months
Progyny | 11.2022 - Current
  • Assessed and verified authorization requests to maintain compliance and operational integrity.
  • Analyzed patient eligibility coverage information and assessed benefit levels.
  • Facilitated timely processing of prior authorization requests to ensure compliance with departmental standards.
  • Utilized electronic databases and manual filing systems to systematically track and manage authorization statuses.

Financial Advocate Supervisor

1 Year 2 Months
IVFMD | 07.2021 - 09.2022
  • Crafted tailored financial plans for clients, enhancing their long-term financial stability.
  • Assisted clients in navigating financial documents, improving their understanding of loan agreements and insurance policies.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Monitored project progress and offered constructive feedback to staff, fostering professional development.

Front Desk Receptionist

3 Months
Spine And Wellness Centers Of America | 04.2021 - 07.2021
  • Coordinated appointments for clients and visitors to optimize front desk operations.
  • Answered incoming calls, redirected callers to the appropriate personnel and took messages.
  • Executed data entry into computer systems, ensuring accuracy of customer information records.

Server

4 Years 2 Months
Olive Garden | 01.2017 - 03.2021
  • Developed in-depth knowledge of menu items, garnishes, ingredients, and preparation methods to enhance customer experience.
  • Recorded customer orders accurately and in a timely manner.
  • Ensured dining room cleanliness and proper set-up, contributing to a positive dining atmosphere.

Education

High School Diploma

Miami Coral Park Sr High School | Miami, FL | 05-2019

Bachelor of Science - Biology

Florida International University | Miami, FL | 08-2028

Skills

Time Management
Attention to detail
Adaptable
Verbal and written communication
Self-motivation
Teamwork and collaboration
Problem-solving

Accomplishments

  • Assisted in resolving provider visibility issue in Progyny portal by suggesting we implement a template which led to optimization of work flow for timely case resolution.
  • Surpassed QA benchmark consistently by embracing Progyny's white glove service standards.
  • Officially recognized by my supervisor and Associate Provider Account Manager for providing timely case resolution and white glove service to my assigned clinics.

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Member Auth Management- Case Team

Progyny
11.2022 - CurrentRead More

Financial Advocate Supervisor

IVFMD
07.2021 - 09.2022Read More

Front Desk Receptionist

Spine And Wellness Centers Of America
04.2021 - 07.2021Read More

Server

Olive Garden
01.2017 - 03.2021Read More

Miami Coral Park Sr High School

High School Diploma
Read More

Florida International University

Bachelor of Science from Biology
Read More
Caryn Cortina