Caryn Lacedonia
Tariffville,CT
Overview
17
17
years of professional experience
Work History
Operations Account Specialist I
Travelers
Hartford, CT
01.2023 - 11.2025
- Manage 150+ commercial insurance renewal accounts throughout the complete lifecycle, including rating, pricing, quoting, policy issuance, and endorsements, consistently delivering efficient service for Middle Market Business Insurance.
- Demonstrated accountable ownership of outcomes, maintaining high service levels and timely delivery of quality products
- Partner cross-functionally with Account Executives, Agents, and team members to deliver timely resolutions and enhance customer experience through collaborative problem-solving and strategic analysis.
- Leverage comprehensive knowledge of Operations Account Specialist (OAS) business processes and global partner/vendor collaboration frameworks to streamline operations and ensure procedural compliance.
Housecleaner/Supervisor
First Class Housekeeping
West Simsbury, Connecticut
01.2015 - 12.2022
- Cleaned 3+ residential homes daily while maintaining exceptional quality standards and consistently exceeding customer satisfaction expectations
- Designed and implemented task-based operational framework that improved cleaning efficiency and quality outcomes over traditional room-by-room methodology.
- Trained and supervised cleaning staff by onboarding new employees, conducting quality assurance reviews, and delivering corrective coaching to maintain service excellence.
- Resolved customer complaints and identified service improvement opportunities through proactive client communication and feedback analysis.
Subrogation Claims Specialist
Capital & Guaranty
Avon, Connecticut
07.2009 - 01.2015
- Managed diverse subrogation portfolio of 180+ claims including automobile, property damage, workers' compensation, and surety bonds for multiple insurance carriers.
- Recovered substantial losses through strategic investigation and negotiation, securing multiple settlements exceeding $500,000 and consistently maximizing recovery outcomes.
- Demonstrated exceptional organizational and time management capabilities by effectively prioritizing and advancing high-volume caseload while maintaining quality standards.
- Earned merit-based performance bonuses annually as a top-performing subrogation specialist, ranking among highest producers in the department.
Graduate Social Work Intern
Love Makes a Family
Hartford, Connecticut
08.2008 - 05.2009
- Supported strategic communications and field operations for the Kerrigan Supreme Court decision by coordinating press conferences, public events, digital content, volunteer recruitment initiatives, and stakeholder materials.
Education
Master Of Social Work (MSW) -
University of Connecticut
West Hartford05-2009
Bachelor Of Social Work (BSW) -
University of Saint Joseph
West Hartford, CT05-2008
Timeline
Operations Account Specialist I
Travelers
01.2023 - 11.2025
Housecleaner/Supervisor
First Class Housekeeping
01.2015 - 12.2022
Subrogation Claims Specialist
Capital & Guaranty
07.2009 - 01.2015
Graduate Social Work Intern
Love Makes a Family
08.2008 - 05.2009
Master Of Social Work (MSW) -
University of Connecticut
Bachelor Of Social Work (BSW) -
University of Saint Joseph