Caryn Manning
Caledonia,Michigan
Summary
Experienced professional in customer relations ; ability to streamline daily activities for maximized productivity. Detail-oriented and dedicated to cultivating efficient environments for top service. Hardworking and driven. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
9
9
years of professional experience
Work History
Local Sales Manager
Comcast Spotlight
Grand Rapids , MI
01.2011 - 06.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of nine (9) people, stepping in to support employees and deliver smooth sales processes for clients.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
Master of Science - Business Administration
Central Michigan University
Mount Pleasant, MI12.1993
Bachelor of Arts - Communications
Central Michigan University
Mount Pleasant, MI12.1983
Skills
- Experienced project manager
- Team leader, supervisor and recruiter
- Sales Records Management
- Operating Procedures and Policies
- Customer Complaint Resolution
- Professional Relationships
- Interdepartmental Collaboration
- Excellent oral & written communication skills
- Customer interaction, service and Assistance
- Strategic Forecasting
- Sales Quota Management
Additional Information
Vaccinated and boosted for COVID 19
Timeline
Local Sales Manager
Comcast Spotlight
01.2011 - 06.2020
Master of Science - Business Administration
Central Michigan University
Bachelor of Arts - Communications
Central Michigan University
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