Caryn Moss
Weston,Florida
Summary
Accomplished Senior Business Development Representative with a proven track record, enhancing client relations and spearheading growth initiatives. Professional with a strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Strong ability to foster collaborative environments and drive customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Renewal Representative
UKG
04.2024 - Current
- Analyzed client feedback to identify areas for service improvement.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Enhanced company reputation by providing exceptional customer service and support.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Strategic Business Development Representative
Beamery
12.2021 - 01.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Used SalesForce to handle current portfolio and prospective leads.
- Boosted brand awareness by representing the company at industry events and conferences.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company's reach within target markets.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Gained traction with prospects using Salesforce, LinkedIn Navigator, 6sense, ZoomInfo, and personalized emails
Senior Business Development Representative
UKG (Formerly Ultimate Software & Kronos)
07.2011 - 11.2021
- Partnered alongside Account Executives for 11 years in the Strategic, Mid-Market, and Enterprise Divisions and prospected, qualified, and engaged new customers for our SaaS-based HCM solution, UKG Pro.
- Accountable for building a strong pipeline year over year with qualified meetings and continued progression in deals.
- Built rapport amongst Account Executives and leaders across Sales by serving as a trusted resource. Ensuring "face-time" with companies that are bench-marking or upgrading from their current systems and processes.
- Supported Sales teams by promoting numerous events, webinars, and seminars to expose and educate prospects about our unique culture, product, and service.
- Worked on numerous campaigns with Sales to garner engagement and recognition
- Top performer year over year, and earned the recognition of "Club Status" 8 of 11 years
Head Tennis Professional
Weston Hills Country Club
06.2002 - 06.2011
- Advised equipment purchases for members based on their skill level and goals, ensuring satisfaction with product selection decisions made within the pro shop area of tennis facilities.
- Analyzed player progress through regular evaluations, adjusting coaching strategies accordingly to promote continuous improvement.
- Developed member programming and tournament schedules.
- Recruited trained, and managed a team of assistant coaches to ensure consistent high-quality instruction across all programs.
Education
University of Georgia
Athens, GABachelor of Science - Criminal Justice
Florida International University
Miami, FL06-1991
Skills
- Certified Sales Development Representative (CSDA Certified)
- Salesforce
- Software as a Service (SaaS)
- Talent Acquisition
- Demand and Lead Generation
- Human Resource Information System (HRIS)
- Customer Relations and Support
- Customer relations
- Client relationship building
- Data entry proficiency
- Cross-functional team development
- Business growth and retention
- Contract negotiations
- Retention strategies
- Excellent communication
Timeline
Customer Renewal Representative
UKG
04.2024 - Current
Strategic Business Development Representative
Beamery
12.2021 - 01.2023
Senior Business Development Representative
UKG (Formerly Ultimate Software & Kronos)
07.2011 - 11.2021
Head Tennis Professional
Weston Hills Country Club
06.2002 - 06.2011
University of Georgia
Bachelor of Science - Criminal Justice
Florida International University
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