Lailah Flamingo
Orlando,FL
Summary
Responsive Customer Sales Representative adaptable to meeting diverse customer demands and company targets with proactive strategies and tenacious mindset focused on sales excellence. Superior account management, sales forecasting and inventory coordination skills.
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
4
4
years of professional experience
Work History
Customer Sales Representative
In Touch CX
Altamonte Springs, Florida
02.2022 - 09.2024
- Assessed customer needs to recommend appropriate products or services.
- Monitored market trends and competitive activity to inform sales strategies.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
- Consulted with customers regarding needs and addressed concerns.
- Gave customers quotes based on potential sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
Customer Service Representative
Jet Blue
Orlando, FL
08.2020 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Tavares Highschool
Tavares, FL01-2020
Skills
- Complaint resolution
- POS Systems
- Point of sale system
- Oracle Hyperion
- Product Knowledge
- After-sales communication
- Customer Needs Assessment
- Hospitality and accommodation
- Contract Negotiation
- Sales negotiation
- Customer Engagement
- Certified Service Representative
Timeline
Customer Sales Representative
In Touch CX
02.2022 - 09.2024
Customer Service Representative
Jet Blue
08.2020 - 12.2022
High School Diploma -
Tavares Highschool