Ashley Brown
San Diego,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Hertz Car Rental, by adeptly resolving complaints and leveraging product knowledge. Demonstrated patience and resilience, leading to significant repeat business. Skilled in delivery management and complaint resolution, consistently exceeding employer expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Sales Representative
Hertz Car Rental
02.2024 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Described product highlights and benefits to help guide purchasing decisions.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Customer Service Representative
Deluxe Medical Supply
05.2023 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
City Carrier Assistant
USPS
04.2022 - 03.2023
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
Guest Service Representative
Frontier Airlines
05.2021 - 11.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
Education
High School Diploma -
HB Plant High School
Tampa, FL05.2017
Skills
- Company policies
- Complaint resolution
- Delivery Management
- Product Knowledge
- Patience and resilience
- Cash Handling
Timeline
Customer Sales Representative
Hertz Car Rental
02.2024 - Current
Customer Service Representative
Deluxe Medical Supply
05.2023 - 11.2023
City Carrier Assistant
USPS
04.2022 - 03.2023
Guest Service Representative
Frontier Airlines
05.2021 - 11.2021
High School Diploma -
HB Plant High School
Similar Profiles
Kevin PageKevin Page
Garage/ Auto Detail Guy at Hertz Car RentalGarage/ Auto Detail Guy at Hertz Car Rental
Maria HernandezMaria Hernandez
Customer Service Representative at Hertz Car RentalCustomer Service Representative at Hertz Car Rental
Austin FreemanAustin Freeman
Sales Associate at Hertz Car RentalSales Associate at Hertz Car Rental