Caryn Sharpless
La Canada,CA
Summary
Accomplished professional with comprehensive experience in managing client relationships and business operations. Known for exceptional communication and strategic planning skills, successfully driving revenue growth and enhancing service delivery across various platforms.
Overview
21
21
years of professional experience
Work History
Owner - Online Resale Business
Self Employeed
La Canada, CA
07.2014 - Current
- Developed and implemented business strategies to enhance customer engagement and retention.
- Managed all financial operations, including budgeting, forecasting, and expense tracking.
- Established key performance indicators to measure business growth and operational efficiency.
- Directed marketing initiatives across various platforms to increase brand awareness and sales.
- Analyzed market trends to identify new business opportunities and inform strategic decisions.
- Managed day-to-day business operations.
Account Manager
Union Supply Company
Rancho Dominguez, CA
08.2009 - 07.2014
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored solutions to meet diverse customer needs.
- Coordinated cross-functional teams to deliver projects on time and within budget.
- Analyzed market trends to identify opportunities for business growth.
- Mentored junior staff on best practices in account management and client engagement.
- Implemented process improvements that enhanced operational efficiency and service delivery.
- Negotiated contracts with vendors, securing favorable terms for company profitability.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Improved overall team productivity by implementing best practices in organization and time management.
Department Manager
Nordstrom
Costa Mesa, CA
03.2005 - 08.2009
- Oversaw daily operations, ensuring high standards of customer service and team performance.
- Implemented training programs, enhancing staff skills and promoting employee engagement.
- Developed and executed sales strategies, driving revenue growth and improving store performance.
- Analyzed inventory management processes, optimizing stock levels to reduce excess and improve turnover rates.
- Collaborated with cross-functional teams to execute promotional events, increasing foot traffic and brand visibility.
- Monitored financial performance, identifying trends and recommending adjustments for budget adherence.
- Resolved customer issues efficiently, fostering loyalty through exceptional service experiences.
- Led performance evaluations, providing constructive feedback to support professional development within the team.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
Bachelor of Science - Education
California State University, Long Beach
Long Beach, CASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business planning
- Strategic planning
- Project estimating
- Financial management
Languages
English
Native or Bilingual
Timeline
Owner - Online Resale Business
Self Employeed
07.2014 - Current
Account Manager
Union Supply Company
08.2009 - 07.2014
Department Manager
Nordstrom
03.2005 - 08.2009
Bachelor of Science - Education
California State University, Long Beach