Caryna Franchesca Cruz
Stockton,USA
Summary
- Dynamic professional with extensive experience, excelling in customer service and employee training. Proven ability to manage inventory and ensure food safety while fostering teamwork. Skilled in cash handling and proficient in Microsoft Applications, I consistently deliver exceptional service and support in fast-paced environments.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised
- and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar tender and support trainer
Great Wolf Lodge
Manteca, CA
08.2021 - Current
- Employed at water park indoor bar, customer service-oriented position dealing with hundreds of patrons during full time shift.
- Stocking, organizing, serving and prioritizing complete functions of a bar and employees.
- Training new employees in functions of position.
Customer Service Representative, Café Sales and Line Cook
Kemper Sports-Swenson and Van Buskirk
Northbrook, IL
01.2017 - 12.2022
- Employed in Café as a short end cook, taking food orders, delivering orders, maintaining seating area, cleaning, cooking, responsible for all cash/credit functions during my scheduled shift, opening and closing café to company specifications.
- Stocking, auditing and organizing product inventory.
- Performed duties at banquets, tournaments, catered events, and other special functions.
Shift Lead
Arby’s
Stockton, CA
11.2015 - 12.2016
- I worked at a fast-food restaurant.
- Work duties consisted of attending to customers, taking food orders in person and through the drive-through speaker.
- I handled cash and completed transactions correctly.
- I also cleaned and maintained the seating area and public restrooms.
- I prepared food and drinks to company specifications.
- I was a shift lead in training position and I mainly supervised several newer employees and I instructed them how to complete job duties correctly and timely.
- I also scheduled their breaks and guided them on how the restaurant wanted duties completed.
- I closed down the restaurant to health department and corporation standards.
- I handled the closing and accounting of registers and all computer and manual paperwork that needed to be completed at the end of the day when closing.
Education
San Joaquin Delta College - general education
San Joaquin Delta College
Stockton, CA07.2025
High School -
Lincoln High School
Stockton, CA06.2016
Some College (No Degree) - Medical Assistant
Highland High School
Palmdale, CASkills
- Team player
- Phlebotomy
- Adult and pediatric injections
- Vitals signs
- Electrocardiograms
- Medication administration
- Pharmacology
- Microsoft Applications
- First aid
- Wound care
- Coding (CPT and ICD)
- Telephone etiquette
- Pulmonary function test
- Capillary punctures
- HIPPA Certified
- CPR Trained
- Organizational skills
- Production planning
- Teamwork
- Inventory and stocking
- Equipment setup
- Organize supplies
- Management
- Interpersonal skills
- Customer service
- Employee training
- Inventory management
- Team building
- Food safety
- Time management
- Cash handling
Accomplishments
Honor Roll, 2010-2012, Hill View Middle School
Extracurricular Activities
Participated in city sports including softball and soccer. Attended youth group and bible studies frequently. Involved with brother’s wrestling team for four years. Became a wrestling manager for high school in Palmdale. Volunteered for cancer golf and humane benefits. Volunteer for Delta Humane Society at fundraisers and Lost and Found Pets 209.
Skills Hobbies Interests
- Volunteered to feed the homeless.
- Babysat and dog sat for friends and family.
- Handled money at high school wrestling snack bar and yard sales.
- Team player in sports.
- Good manager for wrestling.
- Speaks Spanish and some sign language.
- Good writer and proficient in math.
- Outgoing personality and friendly.
Certification
- HIPPA
- CPR
Languages
Spanish
Limited
English
Native/ Bilingual
Affiliations
- Health Studies Club
- Feeding The Less Fortunate
- Animal Adoption
References
References available upon request.
Timeline
Bar tender and support trainer
Great Wolf Lodge
08.2021 - Current
Customer Service Representative, Café Sales and Line Cook
Kemper Sports-Swenson and Van Buskirk
01.2017 - 12.2022
Shift Lead
Arby’s
11.2015 - 12.2016
San Joaquin Delta College - general education
San Joaquin Delta College
High School -
Lincoln High School
Some College (No Degree) - Medical Assistant
Highland High School