Dynamic professional with experience spanning talent onboarding, event operations, healthcare administration, and customer-facing service environments. Brings expertise in hiring, training, SOP development, scheduling, compliance, and cross-functional coordination within high-volume organizations. Known for improving processes, supporting seamless team onboarding, and delivering exceptional operational and client experiences in fast-paced corporate settings.
Overview
10
10
years of professional experience
Work History
Conference Center Manager – Wells Fargo Account
Compass Group
Denver, CO
10.2024 - Current
Directed day-to-day operations of a high-volume conference and event center for Wells Fargo, ensuring seamless execution of corporate meetings, conferences, trainings, and special events.
Led, coached, and supervised cross-functional event staff teams, driving high service standards, operational efficiency, and exceptional client experiences.
Oversaw recruitment efforts including interviewing, hiring, and onboarding team members across local and out-of-market locations to support business growth and staffing needs.
Developed and implemented standardized onboarding programs and training materials to accelerate new hire readiness and improve consistency across multiple markets.
Maintained conference center facilities to ensure readiness, cleanliness, safety, and brand presentation, coordinating repairs, preventive maintenance, and vendor services as needed.
Served as the primary escalation point during live events, quickly resolving logistics, staffing, and facility issues to minimize disruption and protect client satisfaction.
Client Sales Representative
Peak Beverage Catering
Denver, CO
01.2022 - 07.2024
Produced 404 events in 2023, generating $1.3M+ revenue
Managed high-volume event sales pipelines from inquiry through execution, converting client needs into customized event solutions that maximized revenue and venue utilization.
Drove event sales growth by building strong client relationships, upselling premium services, and coordinating repeat business opportunities across corporate, social, and special events.
Oversaw complex event logistics including floorplans, timelines, staffing coordination, vendor load-in/load-out, service flow, and post-event reconciliation.
Maintained strong venue partner relationships through consistent communication, service recovery, and collaborative problem-solving to support long-term account growth, leading to a 15% boost in repeat business.
Balanced multiple high-volume events simultaneously while meeting strict deadlines, preserving BEO accuracy, and ensuring alignment between sales commitments and operational capabilities.
Administrative Office Manager
Argonaut Wine & Liquor
Denver, CO
04.2018 - 01.2022
Delivered exceptional customer service by serving as the first point of contact for clients, vendors, and guests, resolving inquiries promptly and ensuring a positive client experience.
Managed daily administrative operations including scheduling, calendar coordination, correspondence, filing systems, accounts receiving, invoice tracking, data entry, and office supply management.
Supported office leadership with reporting, document preparation, meeting coordination, and cross-functional communication to maintain efficient workflows.
Created and executed promotional campaigns, marketing materials, and client outreach initiatives that increased business opportunities.
Managed multiple priorities simultaneously, balancing front-office responsibilities with project deadlines in a fast-paced environment.
Health Center Assistant
Planned Parenthood of the Rocky Mountains
Denver, CO
03.2017 - 04.2018
Maintained accurate and up-to-date patient medical records, ensuring documentation integrity, confidentiality, and compliance with HIPAA and organizational standards.
Partnered closely with nurses and providers to deliver compassionate, patient-centered care in a fast-paced health center environment.
Performed clinical support duties including administering injections, collecting blood samples, preparing specimens, and assisting with routine patient care workflows.
Conducted patient intake, check-in, and check-out processes, verifying demographics, insurance, consent forms, and visit documentation for accuracy.
Scheduled patient appointments, follow-up visits, and referrals while optimizing provider calendars and supporting efficient clinic flow.
Provided empathetic support to patients by answering questions, explaining next steps, and helping coordinate services with professionalism and discretion.
Recruitment Specialist
Telefund
Denver, CO
11.2015 - 01.2017
Managed high-volume hiring initiatives for a fast-paced fundraising call center, supporting rapid staffing needs across multiple campaigns, shifts, and seasonal peaks.
Conducted high-volume candidate sourcing, phone screens, and structured interviews to identify talent aligned with fundraising goals, communication standards, and performance expectations.
Assisted in recruiting top talent, conducting interviews and onboarding new team members.