Carysiana Perez
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Leads team members on job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Senior Supervisor
Six Flags Fiesta Texas
San Antonio, TX
05.2023 - Current
- Maintain proper staffing in all locations
- Promote guest first standards, salesmanship, total safety culture, and park/department policies and procedures
- Accountable for cost of sales and labor expenses associated with each location
- Proactively work towards continual cleanliness of location
- Correct and guide team on multiple aspects of operation including guest adherence to park policy, compliance to safety regulations, etc.
- Be proactive in creation of new ideas, concepts, and production improvements
- Cover manager on duty shifts
- Regularly check on locations to ensure guest and team safety, satisfactory, and productivity
- Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Assessed problems and conflicts and resolved independently.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues effectively
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Monitored labor and sales per location and adjusted staffing accordingly based on attendance and sale
- Aid in opening of new location, attending training, and ensuring team works to company standards and complies to procedures
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified underperforming areas and implemented effective process improvements.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Supervisor
Six Flags Fiesta Texas
San Antonio, TX
01.2023 - Current
- Handled customer complaints, resolved issues
- Evaluated employee performance and coached and trained to improve weak areas.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained clean and well-organized production areas to avoid violations and increase workflow efficiency
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment and enforcement of safety procedures.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established target
- Managed major location, working effectively to increase customer flow and sale of product
- Oversaw, managed, and worked at seasonal festival location, resolving any problems that occurred and running it successfully, bringing in company revenue
- Managed a large team while simultaneously managing additional locations, effectively running breaks, resolving problems, and satisfying customers
- Inventoried large sums of product and ordered product accordingly to ensure proper supply for daily operations
Lead
Six Flags Fiesta Texas
San Antonio, TX
06.2022 - 01.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and reported to supervisors
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Worked alongside team members and supervisors to evaluate best course of action for team to reach maximum productivity
- Received feedback and constructive criticism to improve performance and work towards higher positions
Crew Member
Bill Miller BBQ
San Antonio, TX
08.2021 - 05.2022
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked in fast-paced environment and served product and completed tasks in a time efficient manner
Team Member
Six Flags Fiesta Texas
San Antonio
04.2019 - 03.2020
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
Education
Associate of Arts - Early Education
Northwest Vista College
San Antonio, TX05.2024
High School Diploma -
San Antonio Leadership Academy
San Antonio, TX01.2021
Skills
- Supervising Employees
- Negotiation and Conflict Resolution
- Staff Discipline
- Consulting Supervisors
- Strong Organizational Skills
- Team Management
- Performance Motivation
- Quality Standards
- Productivity Performance
- Leadership
- Customer Service
- Detail-orientated
Timeline
Senior Supervisor
Six Flags Fiesta Texas
05.2023 - Current
Supervisor
Six Flags Fiesta Texas
01.2023 - Current
Lead
Six Flags Fiesta Texas
06.2022 - 01.2023
Crew Member
Bill Miller BBQ
08.2021 - 05.2022
Team Member
Six Flags Fiesta Texas
04.2019 - 03.2020
Associate of Arts - Early Education
Northwest Vista College
High School Diploma -
San Antonio Leadership Academy