Carzette Preston
FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Schedule Coordinator
Restoration Hardware
10.2024 - Current
- Coordinated schedules for multiple projects, ensuring timely completion and resource allocation.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Managed communication between departments to streamline project workflows and resolve scheduling conflicts.
- Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
Customer Service Representative
Health Net
08.2024 - 12.2025
- Enhanced customer satisfaction by actively listening and addressing concerns promptly.
- Managed high-volume inbound calls while delivering exceptional customer service.
- Resolved customer inquiries efficiently using CRM software and knowledge base resources.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service Support
Architectural Products Sales
Tampa, FL
09.2017 - 07.2024
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Enhanced company reputation by delivering exceptional customer service and support to existing clients.
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
Billing Customer Service Rep
OneTouch Direct
Tampa, FL
11.2020 - 10.2021
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Met customer call guidelines for service levels, handle time and productivity.
- Streamlined billing processes for improved efficiency and reduced errors.
Event Coordinator/Hostess
BassPro Shops
Tampa, FL
05.2015 - 06.2017
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Enhanced company reputation by delivering exceptional customer service and support to existing clients.
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
Education
Diploma - undefined
Wharton Senior High School
Wesley Chapel, FL05.2007
Skills
- Customer service
- Strong work ethic
- Data entry
- Schedule management
- Sales strategies
- Goal oriented
- Strong negotiation
- Persuasion techniques
- CRM software
- Problem-solving skills
- Resolving issues
- Call center operations
- Communicating with clients
- Call control
- Payment processing
- Invoice processing
- Multitasking
- Event planning
- Guest relations
Timeline
Schedule Coordinator
Restoration Hardware
10.2024 - Current
Customer Service Representative
Health Net
08.2024 - 12.2025
Billing Customer Service Rep
OneTouch Direct
11.2020 - 10.2021
Customer Service Support
Architectural Products Sales
09.2017 - 07.2024
Event Coordinator/Hostess
BassPro Shops
05.2015 - 06.2017
Diploma - undefined
Wharton Senior High School