Carzie Carter
Oxnard,CA
Summary
Personable and dedicated looking to provide the highest level of customer service. Outgoing and efficient, with the capacity to multi-task. Seeking permanent position with opportunity to contribute to the success of the business goals.
Overview
13
13
years of professional experience
Work History
Visual Merchandiser
Hennes & Mauritz
Thousand Oaks, CA
09.2025 - 01.2026
- Develope visually appealing product displays that enhanced customer engagement and increased foot traffic.
- Collaborate with district team to align visual merchandising strategies with promotional campaigns.
- Analyze sales data to optimize product placement and maximize revenue potential in retail spaces.
- Share, Inspire, and educate store teams on seasonal changes and fashion trends.
Sales Advisor
Hennes & Mauritz
Oxnard, CA
09.2013 - Current
- Provide excellent direct and indirect customer service according to H&M standards and meet the five basic demands on the selling floor, in the fitting room, and at the cash register
- Answers phones courteously and promptly
- Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
- Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
- Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
- Executes reductions, price changes, transfers and cash register routines
- Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed
- Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
- Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook
- Excellent customer service skills required along with Ability to recognize and execute selling opportunities
- Must be able to work a flexible work schedule including nights and weekends
Customer Care Representative I
Anthem Blue Cross
Newbury Park, CA
11.2018 - 04.2019
- Focus on answering calls. Demonstrate the companies values of caring for while proactively working to resolve members questions and concerns
- Strive for first call resolution, working to resolve member issues at the point of contact
- Use dual monitors and leverage computer based recourses to find answers to customer questions, and help simplify next steps for members without giving them homework
- Reach out to partners in other departments or to Doctors' offices to help resolve a customer concern
- Support teammates flex as business needs require to ensure we are meeting the needs of our customers
Athlete (Associate)
Nike Factory Store
Camarillo, CA
09.2012 - 01.2013
- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
- Maintain knowledge of various store departments. Perform shipping and receiving duties, stock the floor, and perform cleaning duties. Serve as a product knowledge resource for consumers
- Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques
- Assist with loss prevention efforts by providing proactive customer service
Education
High School Diploma -
Channel Islands High School
Oxnard, CA06.2010
Some College (No Degree) - undefined
Ventura College
Ventura, CASkills
- Merchandising
- Strategic planning
- Trend forecasting
- Data entry
- Oral and written communication
- Prioritizing workflows
- Goals and performance
- Self-motivated
Timeline
Visual Merchandiser
Hennes & Mauritz
09.2025 - 01.2026
Customer Care Representative I
Anthem Blue Cross
11.2018 - 04.2019
Sales Advisor
Hennes & Mauritz
09.2013 - Current
Athlete (Associate)
Nike Factory Store
09.2012 - 01.2013
Some College (No Degree) - undefined
Ventura College
High School Diploma -
Channel Islands High School