Carzin Wilson
Summary
Dynamic professional with a proven track record at Bright Springs Healthcare, excelling in workload balancing and team motivation. Leveraged supervisory expertise and problem-solving abilities to enhance team efficiency and foster continuous learning. Professional with proven experience in team coordination and project management. Strong focus on team collaboration and achieving results. Skilled in communication, conflict resolution, and resource allocation. Adaptable to changing needs and reliable in delivering high-quality outcomes.
Overview
29
29
years of professional experience
Work History
Team Coordinator
Bright Springs Healthcare
Baltimore, MD
12.2023 - 01.2025
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Trained, motivated and guided on-boarding members.
- Provides administrative assistance to the Executive Director/Administrators/Director of Clinical Operations (team leader) preserving the confidential nature of information obtained while performing the job functions.
- Maintains the administrative files, supplies, and general office environment in an orderly manner.
- Orders and maintains sufficient office supplies.
- Orders and maintains accurate records of medical equipment and supplies
- Answers incoming calls and forwards to appropriate staff person or takes messages if the person is unavailable. Communicates effectively on the telephone with patients, families and coworkers.
- Coordinates incoming, outgoing and interoffice mail.
- Welcomes and assists all guest and visitors.
- Prepares for meeting and maintains meeting minutes.
- Input data in HCHB and other tracking systems.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Sets up tablets for clinicians by establishing HCHB Point Care of the tablets.
- Tracks admission, discharge, certification and recertification dates on all patients.
- Performs other necessary functions an duties as assigned by the team leader.
- Informs staff of any changes and updates relating to patient admissions, discharges, visits, schedules and clinical meetings as directed by the team leader
Schedule Coordinator
Trinity Health
Silver Spring, MD
03.2021 - 11.2023
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer services, appointment management, billing and administration tasks to streamline workflow.
- Coordinated office schedules for new patients, diagnostic assessments and procedures
- Assisted with hospital admissions and paperwork.
- Managed incoming telephone calls, took messages and directed callers to correct personnel.
- Adhered to HIPAA requirements to safeguard patients confidentiality.
- Communicated with patients to gather intake data and verify chart information.
- Called patients to schedule appointments, consistently double-checking information and availability.
- Updated patient financial information to promote accurate record keeping.
- Flagged potential issues by monitoring timelines.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Scheduler
Holycross Health
Silver Spring, MD
02.2016 - 03.2021
- Scheduled and confirmed appointments
- Updated reports and daily logs for management use and status reports.
- Assisted in the maintenance of medical charts and/or electronic medical records.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Verified patients eligibility and claims status with insurance agencies.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts accurately and neatly for the clinics.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Billing Coordinator
Community Radiology
Rockville, MD
02.1998 - 04.2004
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Secretary
Georgetown University
Washington, DC
02.1996 - 03.1999
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
High School Diploma -
Bladensburg Senior High
Bladensburg, MD06-1984
Skills
- Team motivation
- Workload balancing
- Schedule management
- Meeting leadership
- Supervisory expertise
- Passion for continuous learning
- Teamwork
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Multitasking
- Team communication and collaboration
- Verbal and written communication
- Decision-making
Timeline
Team Coordinator
Bright Springs Healthcare
12.2023 - 01.2025
Schedule Coordinator
Trinity Health
03.2021 - 11.2023
Scheduler
Holycross Health
02.2016 - 03.2021
Billing Coordinator
Community Radiology
02.1998 - 04.2004
Secretary
Georgetown University
02.1996 - 03.1999
High School Diploma -
Bladensburg Senior High