Casandra Castillejos
Carl T. Hayden VA Medical Center
Phoenix,Az
10
years of professional experience
Compassionate Multi-skilled Phlebotomist experienced in providing high-quality patient care across diverse healthcare settings. Delivered optimal workflow and patient comfort through effective communication and adherence to safety protocols. Contributed to clinical and administrative operations while supporting medical teams in fast-paced environments. Always eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of staying on track and helping the ones around me and training in a completely new environment. Motivated to learn, grow and excel in your industry no matter what position im in
Work History
Phlebotomist/Lab Assistant
2 Years- Collected blood samples using venipuncture techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient interactions and sample processing.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
- Collaborated with laboratory team to optimize workflow and improve turnaround times.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Supported laboratory operations by preparing specimens for analysis, ensuring proper handling and distribution to respective departments/transportation to different facilities.
Phlebotomist/Back Office Medical Assistant
1 Year 2 Months- Collected blood samples using venipuncture and capillary techniques for diagnostic testing.
- Assisted healthcare providers with patient documentation, ensuring accuracy and compliance with regulations.
- Ordered prescription refills on behalf of existing office patients.
- Supported healthcare providers in preparing patients through vital sign assessment, urine sample collection, and room assignments to enhance patient flow.
- was certified to administrate vaccines for kids, flu shots, and weightloss shots.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Help providers out with procedures such as pap smears, covid and flu testing, administering vaccines and ear lavages
Customer Service
1 Year 1 Month- Turo is a car rental company where we use our personal cars for rent
- Following the steps to book appointments
- Keeping car clean and sanitized for new renters
- Gathering customers information such as drivers license and how many passengers
- Making sure the car is in perfect shape to keep the renters safe and comfortable
- Driving to the location for renters pick up
- Keeping the renter satisfy with the time they have with the car
RESTAURANT TEAM MEMBER
2 Months- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness
- Upsold items to paying customers, including Antojitos and Special combos, which helped to boost shift revenues
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to the kitchen during peak times
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Restocked nonperishable food items, condiments and napkins to keep the pantry well-supplied
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Collaborated with host, bus person and cook to serve up food and beverage options
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify the table
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted newly seated guests quickly and efficiently
- Processed customers' payments and provided receipts
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Assisted kitchen staff with food counts by determining the number of items required for complete service
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Janitoral
4 Years 8 Months- Used a digital timekeeping system to document hours worked each day
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting
- Sanitized frequented areas and equipment using approved supplies
- Restocked supplies, replacing toiletries, liners and soaps
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to the stockroom
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches
- Performed and documented routine inspection and maintenance activities to meet client expectations
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
TEACHING VOLUNTEER
7 Months- Every Tuesday of each week, we would go to Barnard Black Elementary School to teach 5th graders about characteristics and life learning skills
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs
- Remained calm and patient in all student interactions to support individual growth and development
- Built and strengthened positive relationships with students, parents and teaching staff
- Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
CUSTOMER SERVICE ASSISTANT
- Hope Kids is a organization where they have free games, food, presents, and shows during christmas week for many kids with different kinds of sickness that can be curable
- Helped the adults with they're kids
- Helped serve food for adults
- Did activities with special needs kids
- Passed out gifts to the kids and kept everything organized
- Also helped run some of the games while the owners were taking breaks.
Education
Certificate - Phlebotomy
High School Diploma
- Honor Roll [Fall and Spring of 2017]
- Nationals Honor Society
- Elevate Phoenix Member
- Over than 35hrs of community service
Skills
Multitasker
Adventerous
Eager to learn new things
Positive
Team collaboration
Fast learner
Customer Care
Supply restocking
Janitorial equipment familiarity
Excellent communication skills
Time Management
Customer Service
High-energy attitude
Hobbies
Traveling
spending time with love ones
Photography
Dancing
Listening to music
Timeline
Phlebotomist/Lab Assistant
Carl T. Hayden VA Medical Center
07.2024 - CurrentRead More
Phlebotomist/Back Office Medical Assistant
Clinica La Familia
05.2023 - 07.2024Read More
Customer Service
Turo
01.2021 - 02.2022Read More
RESTAURANT TEAM MEMBER
Antojitos Ay Wey
10.2020 - 12.2020Read More
CUSTOMER SERVICE ASSISTANT
Hopes Kids
12.2019 - 12.2019Read More
TEACHING VOLUNTEER
Elevate Phoenix
08.2019 - 03.2020Read More
Janitoral
JANITORIAL CLEANER, Alexia's Cleaning
05.2016 - 01.2021Read More
Maricopa Community Colleges - Gateway Community College
Certificate from Phlebotomy
Read More
Cesar Chavez High School
High School Diploma
Read More