Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madeline Diaz

Phlebotomist Technician
Kissimmee,FL

Overview

22
22
years of professional experience

Work History

Phlebotomist/Lab Assistant

Advent Health Bond Clinic
Winter Haven, Florida
09.2023 - Current
  • Verify the patient's identity prior to specimen collection.
  • Collect blood samples using proper venipuncture techniques and safety protocols.
  • Ensure proper handling and labeling of specimens for timely processing.
  • Provide excellent customer service while interacting with patients.
  • Assist in the preparation of laboratory specimens for analysis and testing.

Time Share Sales Representative

Westgate Resorts
Orlando, Florida
05.2015 - 08.2024
  • Engaged potential clients through personalized presentations and property tours.
  • Managed follow-up communications to nurture leads and close sales.
  • Provided exceptional customer service to enhance client satisfaction and loyalty.
  • Managed customer inquiries and provided information about timeshare ownership packages.
  • Assisted customers in understanding their rights and responsibilities as owners of timeshares.

Self Pay Accountant Representative

Apollo Health Street
Clifton, New Jersey
08.2010 - 01.2013
  • Verified patient's identity.
  • Managed monthly financial statements and reconciliations for unpaid accounts.
  • Made inbound and outbound calls.
  • Collected payments by phone.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Medical Assistant

In Eye Care
Union
04.2008 - 06.2010
  • Verified patient identity.
  • Prepared examination rooms for patient visits and procedures.
  • Performed eye examination and documented it in the patient chart.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments, and verified patient insurance.
  • Filed patient charts.
  • Arranged glasses displays and assisted with choosing eyewear.

Medical Assistant

OBGYN Office
Hillside, New Jersey
01.2004 - 04.2008
  • Verified patient identity.
  • Prepared examination rooms for patient visits and procedures.
  • Collected and recorded patient medical histories accurately.
  • Took vital signs.
  • Performed venipuncture.
  • Filed requisition forms with blood vials for Quest or LabCorp pick.
  • Sterilized medical equipment in the laboratory.

Education

High School Diploma -

Elizabeth High School
Elizabeth, NJ
06-1995

Skills

  • Venipuncture techniques
  • Specimen handling
  • Patient identification
  • Safety protocols
  • Infection control
  • Appointment scheduling
  • Effective communication and customer service
  • Blood collection techniques
  • Specimen proper labeling procedures
  • Medical terminology
  • Quality control guidelines
  • Empathy and compassion
  • Attentive and detailed
  • Laboratory Assistant/PRN
  • Computer skills
  • Fluent English/ Spanish
  • BLS Certified

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Phlebotomist/Lab Assistant

Advent Health Bond Clinic
09.2023 - Current

Time Share Sales Representative

Westgate Resorts
05.2015 - 08.2024

Self Pay Accountant Representative

Apollo Health Street
08.2010 - 01.2013

Medical Assistant

In Eye Care
04.2008 - 06.2010

Medical Assistant

OBGYN Office
01.2004 - 04.2008

High School Diploma -

Elizabeth High School

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Madeline DiazPhlebotomist Technician