Madeline Diaz
Phlebotomist Technician
Kissimmee,FL
Overview
22
22
years of professional experience
Work History
Phlebotomist/Lab Assistant
Advent Health Bond Clinic
Winter Haven, Florida
09.2023 - Current
- Verify the patient's identity prior to specimen collection.
- Collect blood samples using proper venipuncture techniques and safety protocols.
- Ensure proper handling and labeling of specimens for timely processing.
- Provide excellent customer service while interacting with patients.
- Assist in the preparation of laboratory specimens for analysis and testing.
Time Share Sales Representative
Westgate Resorts
Orlando, Florida
05.2015 - 08.2024
- Engaged potential clients through personalized presentations and property tours.
- Managed follow-up communications to nurture leads and close sales.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Managed customer inquiries and provided information about timeshare ownership packages.
- Assisted customers in understanding their rights and responsibilities as owners of timeshares.
Self Pay Accountant Representative
Apollo Health Street
Clifton, New Jersey
08.2010 - 01.2013
- Verified patient's identity.
- Managed monthly financial statements and reconciliations for unpaid accounts.
- Made inbound and outbound calls.
- Collected payments by phone.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Medical Assistant
In Eye Care
Union
04.2008 - 06.2010
- Verified patient identity.
- Prepared examination rooms for patient visits and procedures.
- Performed eye examination and documented it in the patient chart.
- Documented notes during patient visits.
- Answered phones, scheduled appointments, and verified patient insurance.
- Filed patient charts.
- Arranged glasses displays and assisted with choosing eyewear.
Medical Assistant
OBGYN Office
Hillside, New Jersey
01.2004 - 04.2008
- Verified patient identity.
- Prepared examination rooms for patient visits and procedures.
- Collected and recorded patient medical histories accurately.
- Took vital signs.
- Performed venipuncture.
- Filed requisition forms with blood vials for Quest or LabCorp pick.
- Sterilized medical equipment in the laboratory.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-1995
Skills
- Venipuncture techniques
- Specimen handling
- Patient identification
- Safety protocols
- Infection control
- Appointment scheduling
- Effective communication and customer service
- Blood collection techniques
- Specimen proper labeling procedures
- Medical terminology
- Quality control guidelines
- Empathy and compassion
- Attentive and detailed
- Laboratory Assistant/PRN
- Computer skills
- Fluent English/ Spanish
- BLS Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Phlebotomist/Lab Assistant
Advent Health Bond Clinic
09.2023 - Current
Time Share Sales Representative
Westgate Resorts
05.2015 - 08.2024
Self Pay Accountant Representative
Apollo Health Street
08.2010 - 01.2013
Medical Assistant
In Eye Care
04.2008 - 06.2010
Medical Assistant
OBGYN Office
01.2004 - 04.2008
High School Diploma -
Elizabeth High School