Casandra Castro
Lubbock,TX
Summary
Dedicated assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CEO's Assistant
Lubbock Landscaping
Lubbock, TX
07.2014 - 09.2025
- Coordinated scheduling and logistics for executive meetings and client engagements.
- Assisted in project management by tracking timelines and deliverables across multiple landscaping projects.
- Supported financial reporting by compiling data for budget preparation and expenses.
- Handled personal tasks for the CEO as needed to allow more time dedicated to important business decisions.
- Enhanced CEO''s productivity by organizing travel arrangements, itineraries, and meeting agendas.
- Served as an essential liaison between the CEO and internal/external contacts, facilitating prompt communication and problem resolution.
Head Server
The Lubbock Breakfast House
Lubbock, TX
08.2023 - 06.2025
- Trained and mentored new servers on menu offerings and service standards.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Resolved guest concerns promptly to enhance dining experience and loyalty.
- Conducted inventory checks to maintain stock levels of supplies and materials.
- Developed training materials to standardize server onboarding procedures effectively.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Lead Server
The Red Zone
Lubbock, TX
11.2022 - 06.2024
- Supervised team of servers, ensuring high standards of service delivery and customer satisfaction.
- Trained new staff on menu items, service techniques, and operational procedures to enhance efficiency.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Direct Support Professional
Lubbock State Supported Living Center
Lubbock, TX
10.2018 - 06.2022
- Assisted individuals with daily living activities to enhance quality of life.
- Monitored client behavior and health status, reporting changes promptly to supervisors.
- Provided support in crisis situations, ensuring safety and de-escalation techniques were applied.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Advance Tech Support
AT&T
Lubbock, TX
03.2012 - 12.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Organized professional with expertise in managing resources and optimizing performance.
Caregiver
The Grace House
Lubbock, TX
02.2014 - 09.2017
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules, maintaining accuracy in dosage.
- Monitored vital signs and reported changes to healthcare professionals for timely intervention.
- Provided emotional support and companionship, fostering positive relationships with residents.
- Trained new staff on best practices for resident care and safety protocols.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assistant
Guerrero Concrete
Lubbock, TX
04.2005 - 10.2015
- Assisted project managers in coordinating concrete delivery schedules and ensuring timely execution of projects.
- Supported the preparation of project documentation and reports, ensuring all information was current and accessible.
- Developed organizational systems for managing tools and equipment, improving accessibility for team members.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Manager
Dennys Resturant
Lubbock, TX
07.2010 - 08.2015
- Oversaw daily restaurant operations, ensuring adherence to quality standards and guest satisfaction.
- Developed and implemented training programs for staff, enhancing service efficiency and teamwork.
- Analyzed customer feedback to identify areas for improvement, driving enhanced dining experiences.
- Coordinated staff schedules, balancing workload while maintaining optimal staffing levels during peak hours.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff and guest members conflicts, actively listening to concerns and finding appropriate middle ground and ensuring the guest needs were meet.
- Improved safety procedures to create safe working conditions for workers.
Shift Manager
Dennys Restaurant
Lubbock, TX
12.2009 - 08.2013
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Implemented staff schedules to optimize coverage and improve labor efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Enforced health and safety regulations to maintain a safe working environment.
- Collaborated with management on promotional initiatives to drive sales
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Home Health Caregiver
Caprock Home Health
Lubbock, TX
11.2009 - 08.2011
- Assisted with personal hygiene, meal preparation, and medication management for clients.
- Maintained accurate documentation of client progress and care plans in compliance with regulations.
- Developed trusting relationships with clients to promote emotional well-being and engagement.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Caregiving Manager
Wedgewood South
Lubbock, TX
05.2009 - 04.2011
- Supervised daily caregiving operations, ensuring compliance with health and safety standards.
- Developed training programs for staff to enhance caregiving techniques.
- Managed scheduling of caregivers, optimizing staff allocation for maximum efficiency in service delivery.
- Maintained safe and secure environment for staff, residents and guests by following established safety standards.
- Evaluated caregiver performance regularly, provided constructive feedback, and implemented necessary improvements to enhance service quality.
Head Server
Dennys Restaurant
Lubbock, TX
09.2007 - 02.2010
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Education
Medicine
South Plains College
Levelland, TXHigh School Diploma -
Cornado High School
Lubbock, TXSkills
- Customer service
- Schedule & calendar planning
- Customer Service-oriented
- File organization
- Strong problem solver
- Professional and mature
- Staff management
- Document preparation
Certification
CNA license.
Certified in Texas to hand out medications.
Food handlers certificate.
CPR trained and certified.
Languages
Spanish
Native or Bilingual
Timeline
Head Server
The Lubbock Breakfast House
08.2023 - 06.2025
Lead Server
The Red Zone
11.2022 - 06.2024
Direct Support Professional
Lubbock State Supported Living Center
10.2018 - 06.2022
CEO's Assistant
Lubbock Landscaping
07.2014 - 09.2025
Caregiver
The Grace House
02.2014 - 09.2017
Advance Tech Support
AT&T
03.2012 - 12.2019
Manager
Dennys Resturant
07.2010 - 08.2015
Shift Manager
Dennys Restaurant
12.2009 - 08.2013
Home Health Caregiver
Caprock Home Health
11.2009 - 08.2011
Caregiving Manager
Wedgewood South
05.2009 - 04.2011
Head Server
Dennys Restaurant
09.2007 - 02.2010
Assistant
Guerrero Concrete
04.2005 - 10.2015
Medicine
South Plains College
High School Diploma -
Cornado High School