Casandra Collins
Robbinsdale,MN
Summary
Detail-oriented professional with exceptional communication and problem-solving skills, adept at managing multiple tasks effectively in fast-paced environments. A proactive approach to identifying and addressing issues has optimized processes and enhanced team performance. Recognized for strong collaboration with diverse teams while maintaining a focus on achieving organizational objectives. Committed to delivering high-quality results and driving continuous improvement in all aspects of work.
Overview
11
11
years of professional experience
Work History
Vocational Rehabilitation Technician
Minnesota Department of Labor & Industry
St. Paul, MN
11.2021 - Current
- Develop tailored job search plans and career development resources for individuals facing employment challenges due to injuries or disabilities.
- Support vocational rehabilitation counselors in administering testing assessments and conducting practice interviews.
- Engage with vendors, rehabilitation providers, and employers to accelerate the provision of services for clients.
- Facilitate transportation coordination to ensure timely logistics.
- Collaborate with clients to achieve job placement goals and ensure effective follow-up services.
Seasonal Guest Advocate/Cashier
Target
Blaine, MN
10.2025 - 01.2026
- Conducted guest interactions, focusing on creating a warm and inviting environment.
- Enhanced guest satisfaction by actively engaging with customers, facilitating loyalty program enrollment, and ensuring a pristine store environment.
- Cultivated a welcoming atmosphere by greeting guests and efficiently managing daily responsibilities.
- Streamlined service processes to reduce guest wait times while ensuring accuracy and quality.
- Promoted ethical practices and ensured adherence to safety and compliance regulations.
- Followed established safety protocols and participated in training to promote a secure working environment.
Office and Administrative Specialist
Minnesota Department of Labor & Industry
St. Paul, MN
05.2017 - 11.2021
- Utilized computers for spreadsheets, word processing, database management, and various applications to support daily office functions.
- Managed incoming call operations, providing information and assistance to callers.
- Facilitated comprehensive support for stakeholders, ensuring effective communication and resolution of issues for injured workers, employers, insurers, attorneys, medical providers, and vendors.
- Implemented strategies to cultivate a professional atmosphere that values diversity and mutual respect among team members.
- Served as a key point of contact, ensuring alignment and information flow between various departments and governmental agencies.
- Collaborated with state-wide technology teams to enhance integration of financial tools including Swift, C-Track, and Campus.
Patient Registration Specialist
University of Minnesota Physicians
Minneapolis, MN
04.2016 - 03.2017
- Optimized patient registration and appointment procedures, enhancing efficiency in insurance verification and data entry.
- Delivered exceptional service by greeting and welcoming all patients upon arrival.
- Welcomed patients with respect and evaluated individual needs for accommodations.
- Facilitated positive patient experiences by prioritizing satisfaction in every engagement.
- Coordinated interactions among customers, families, and healthcare professionals to ensure comprehensive support in care settings.
- Effectively navigated stressful circumstances, preserving a composed demeanor in interactions with customers, visitors, and team members.
- Safeguarded sensitive data while adhering to Health Insurance Portability and Accountability Act (HIPAA) standards.
Customer Service Specialist
Coram/CVS Home Infusion Services
Eden Prairie, MN
09.2014 - 02.2016
- Oversaw administrative functions across departments to enhance operational efficiency. Managed office services to support team objectives. Facilitated delivery of infusion therapies in home settings, improving patient care.
- Provided comprehensive insurance eligibility information to customers through effective telephone and in-person communication.
- Achieved high customer satisfaction by meticulously documenting interactions and transactions. Resolved inquiries, complaints, and comments effectively to improve overall customer experience.
- Conducted in-depth research and evaluated records to determine optimal courses of action when required.
- Managed electronic record system updates by scanning patient documents and ensuring timely communication with appropriate departments.
Education
Associate in arts (A.A.) - Healthcare Administration
University of Phoenix
Phoenix, AZ06-2014
Skills
- Skilled in maintaining a typing speed of 45-60 wpm
- Strong customer service background
- Experienced in utilizing Epic and Microsoft products for healthcare management
- Proficient in both oral and written communication
- Strong organizational skills
- Active listening skills
Timeline
Seasonal Guest Advocate/Cashier
Target
10.2025 - 01.2026
Vocational Rehabilitation Technician
Minnesota Department of Labor & Industry
11.2021 - Current
Office and Administrative Specialist
Minnesota Department of Labor & Industry
05.2017 - 11.2021
Patient Registration Specialist
University of Minnesota Physicians
04.2016 - 03.2017
Customer Service Specialist
Coram/CVS Home Infusion Services
09.2014 - 02.2016
Associate in arts (A.A.) - Healthcare Administration
University of Phoenix