Casandra Cruz
Hobart,IN
Summary
Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail. Known for being friendly, motivated and possessing a positive attitude.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Life Strategies
12.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Key Holder Supervisor
Carrabbas Italian Grill
03.2023 - 12.2024
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
Server
Famous Daves BBQ
08.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Babysitter
Sitting Made Simple
08.2021 - 01.2023
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Played games, worked on puzzles, and read books to young children.
Sales Associate
Express
06.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Crew Member
Dairy Queen Grill & Chill
07.2019 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree -
University of Indianapolis
Indianapolis, INSkills
- Self-management strategies
- HIPAA requirements
- Applied behavior analysis
- Crisis intervention
- Heartsaver CPR AED
- Training and mentoring
- Employee oversight
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Child supervision
Languages
Spanish
Professional Working
Timeline
Registered Behavior Technician
Life Strategies
12.2024 - Current
Key Holder Supervisor
Carrabbas Italian Grill
03.2023 - 12.2024
Server
Famous Daves BBQ
08.2022 - 03.2023
Babysitter
Sitting Made Simple
08.2021 - 01.2023
Sales Associate
Express
06.2021 - 01.2022
Crew Member
Dairy Queen Grill & Chill
07.2019 - 01.2021
No Degree -
University of Indianapolis
Similar Profiles
EBONY R. MARTINEZEBONY R. MARTINEZ
Provider Enrollment Coordinator at SafeCare/ Life Strategies Counseling, Inc.Provider Enrollment Coordinator at SafeCare/ Life Strategies Counseling, Inc.
Megan PattersonMegan Patterson
Administrative Assistant at Life Strategies Counseling, Inc.Administrative Assistant at Life Strategies Counseling, Inc.
Lia LatchkeyLia Latchkey
Consultant & Instructor at Successful Life StrategiesConsultant & Instructor at Successful Life Strategies
Paul DultzPaul Dultz
Orchard Team Lead at Luke Family Of Brands / County Line OrchardOrchard Team Lead at Luke Family Of Brands / County Line Orchard
Jae AustinJae Austin
Shelter Medicine Technician at Humane IndianaShelter Medicine Technician at Humane Indiana