Casandra Grant
Mount Vernon
Summary
Remote support professional with experience in high-volume customer service, data entry, and case management within banking and healthcare environments. Skilled in chat and email support, de-escalation, and maintaining strict confidentiality standards (HIPAA/data privacy). Comfortable working independently in fast-paced virtual settings while meeting productivity and quality goals.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Various Agencies
New York
01.2010 - Current
Maintain precise digital and written logs of status and schedules to ensure 100% data integrity.
• Manage complex task prioritization and schedules to meet client needs in high-pressure settings
Remote CS Coordinator | Bank Teller – Retail
Capital One
New York
08.2022 - 08.2023
Managed high-volume digital inquiries regarding credit card accounts and payment disputes using CRM systems.
• Verified account documentation to resolve complex issues and streamlined user experiences in a remote setting.
• Handled sensitive financial data with strict adherence to privacy and regulatory standards.
Childcare Assistant
Blessed Beginnings
New York
01.2019 - 01.2020
Cashier
Walmart
White Plains
10.2016 - 08.2018
Education
Port Antonio High
Skills
Core Competencies
Digital Moderation: Policy enforcement, community safety, and content review
Customer Support: Live chat, ticketing systems (Zendesk/Salesforce), and technical troubleshooting
Conflict Management: Advanced de-escalation and high-priority escalation handling
Remote Operations: High-volume multitasking, Slack communication, and self-directed workflow
Timeline
Remote CS Coordinator | Bank Teller – Retail
Capital One
08.2022 - 08.2023
Childcare Assistant
Blessed Beginnings
01.2019 - 01.2020
Cashier
Walmart
10.2016 - 08.2018
Home Health Aide
Various Agencies
01.2010 - Current
Port Antonio High