CASANDRA HELLER-MARTINEZ
Fort Myers,FL
Summary
Team worker who is committed to upholding high service standards. Proven leadership, operational excellence, and thorough experience in the food service industry/business. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Efficient learner, dependable, attentive, and outgoing worker with exceptional interpersonal and communication skills.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Pinocchio's Original Italian Ice Cream
07.2022 - 08.2023
- Organizational ability
- Safe food handling
- Team contribution
- Greeted incoming customers and provided reliable, friendly customer service.
- Menu and service offering knowledge
- Multitasking and prioritization
- Answered phones and completed financial transactions
- Engaged in friendly conversation with guests in order to establish rapport and encourage repeat business
- Taught team members how to prepare and handle food
- Used sales techniques such as product promotion
- Kept and maintained high level of cleanliness and sanitation
- Handled cash, checks, gift certificates, travelers' checks, food stamps, coupons, and store credit transactions
- Greeted new customers and provided prompt and courteous service
Ice Cream Server
Love Boat Ice Cream
01.2022 - 05.2022
- Shared knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking
- Created and maintained pleasant working environment
- Health code regulations and internal policies, including FDA Food Safety and Sanitation and FDA standards, were strictly followed.
Education
Associate of Arts - Studies
Florida SouthWestern State College
Fort Myers, FL2026
High School Diploma -
Fort Myers High School
Fort Myers, FL2021
Skills
- Menu Memorization
- Product Promotion
- Multitasking
- Collaboration
- Guest Engagement
Timeline
Ice Cream Server
Pinocchio's Original Italian Ice Cream
07.2022 - 08.2023
Ice Cream Server
Love Boat Ice Cream
01.2022 - 05.2022
Associate of Arts - Studies
Florida SouthWestern State College
High School Diploma -
Fort Myers High School
Similar Profiles
Brianna PappagalloBrianna Pappagallo
Server at Clydes Italian Ice and Ice CreamServer at Clydes Italian Ice and Ice Cream
Cameron KohnCameron Kohn
Server at Pinocchio’s Italian Ice CreamServer at Pinocchio’s Italian Ice Cream
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md