CASANDRA HELLER-MARTINEZ
Fort Myers,FL
Summary
Team worker who is committed to upholding high service standards. Proven leadership, operational excellence, and thorough experience in the food service industry/business. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Efficient learner, dependable, attentive, and outgoing worker with exceptional interpersonal and communication skills.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Pinocchio's Original Italian Ice Cream
2022.07 - 2023.08
- Organizational ability
- Safe food handling
- Team contribution
- Greeted incoming customers and provided reliable, friendly customer service.
- Menu and service offering knowledge
- Multitasking and prioritization
- Answered phones and completed financial transactions
- Engaged in friendly conversation with guests in order to establish rapport and encourage repeat business
- Taught team members how to prepare and handle food
- Used sales techniques such as product promotion
- Kept and maintained high level of cleanliness and sanitation
- Handled cash, checks, gift certificates, travelers' checks, food stamps, coupons, and store credit transactions
- Greeted new customers and provided prompt and courteous service
Ice Cream Server
Love Boat Ice Cream
2022.01 - 2022.05
- Shared knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking
- Created and maintained pleasant working environment
- Health code regulations and internal policies, including FDA Food Safety and Sanitation and FDA standards, were strictly followed.
Education
Associate of Arts - Studies
Florida SouthWestern State College
Fort Myers, FL2026
High School Diploma -
Fort Myers High School
Fort Myers, FL2021
Skills
- Menu Memorization
- Product Promotion
- Multitasking
- Collaboration
- Guest Engagement
Timeline
Ice Cream Server
Pinocchio's Original Italian Ice Cream
2022.07 - 2023.08
Ice Cream Server
Love Boat Ice Cream
2022.01 - 2022.05
Associate of Arts - Studies
Florida SouthWestern State College
High School Diploma -
Fort Myers High School
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