CASANDRA HERNANDEZ
Colorado Springs,CO
Summary
Driven professional with a proven track record in sales operations and customer service excellence at Express Employment. Skilled in sales process optimization and Microsoft Excel, I have significantly enhanced operational efficiency and customer satisfaction. My experience includes mentoring teams for improved sales training, achieving repeat business through exceptional support, and mastering new POS technologies swiftly.And i also speak spanish and english.
Overview
4
4
years of professional experience
Work History
CUSTUMER SERVICES AND SALES
Express Employment
Colorado Springs, CO
05.2024 - Current
- Identified areas for process improvement through detailed analysis of department workflows, leading to increased operational efficiency.
- Supported marketing initiatives with targeted research into competitor offerings, positioning our products more effectively in the marketplace.
- Coordinated closely with internal departments such as logistics, finance, and marketing for seamless end-to-end service delivery.
- Provided exceptional customer support during all stages of the sales cycle, resulting in repeat business and positive referrals.
Line Assembler
Allegion
Colorado Springs, CO
07.2022 - 03.2024
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Removed imperfections in component pieces and finished work.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Practiced standard operating procedures for consistent production results.
- Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
CASHIER AND OFFICE
CARNICERIA LEONELA
Colorado Springs, CO
10.2020 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
GOAL ACADEMY HIGHSCHOOL
Colorado Springs, CO06.2021
Skills
- Sales operations
- Sales process optimization
- Sales Reporting
- Sales Training
- Customer Service
- Microsoft Excel
Languages
English
Professional Working
Spanish
Full Professional
Timeline
CUSTUMER SERVICES AND SALES
Express Employment
05.2024 - Current
Line Assembler
Allegion
07.2022 - 03.2024
CASHIER AND OFFICE
CARNICERIA LEONELA
10.2020 - 01.2024
High School Diploma -
GOAL ACADEMY HIGHSCHOOL