Casandra Jones
Cass Lake,MN
Summary
Experienced criminal justice professional prepared for impactful results in community safety and rehabilitation. Strong background in case management, risk assessment, and compliance ensures effective support for individuals under supervision. Focused on collaborative efforts and adaptability to meet changing needs, with skills in conflict resolution, communication, and empathy. Reliable team player committed to achieving positive outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Officer
Leech Lake Tribal Police Dept/Leech Lake Band of Ojibwe
Cass Lake, MN
07.2025 - Current
- Supervised Crime Victim Advocates Supervisor and Program Staff, Police Department Transcriptionist, Domestic Violence and Sexual Assault Investigator Transcriptionist, Methamphetamine Coordinator, Bureau of Indian Affairs Coordinator, Crime Data and Records Technician.
- Prepared all documentation for new/open and closed positions, reported to the State of Minnesota Post Board, developed all subfiles, processed all hiring applications and communications, interviews, interview panels, and non-selected applicants, backgrounds, scheduled all Law Enforcement psychological evaluations and Physical Exams.
- Organized and maintained confidential police department records, documents, personnel files and complaints.
- Managed employee records including time reporting cards and approval, vacation, sick leave, accruals, early warning reports, personal action forms, evaluations, termination and all other Human Resource documentation.
- Supported office operations by ordering supplies and maintaining inventory levels, processed all incoming/outgoing mail, faxes, emails, and phone calls.
- Created spreadsheets using Microsoft Excel, and Word to track and monitor financial information, budgets, grant, reporting documentation, and other department reports and documents.
- Processed invoices and created purchase requisitions, purchase orders, blanket purchase orders and disbursement vouchers and tracked payments for vendor services.
- Served as liaison between departments by providing information related to projects or initiatives being undertaken within the police department, Department of Justice, Planning, Reservation Business Committee and other departments.
- Collaborated with team members on community outreach initiatives, events and also internal department collaborations and event planning and coordinating. Always a team player and supportive of my colleges.
- Coordinated travel arrangements for staff members as needed.
Crime Victim Advocate Supervisor
Leech Lake Tribal Police Dept/Leech Lake Band of Ojibwe
Cass Lake, MN
10.2021 - 07.2025
- Supervised Crime Victim Advocates
- Supervised daily operations of team members to ensure smooth workflow.
- Trained new employees in company policies and safety procedures.
- Coordinated scheduling, oncall calendar and assignments for optimal staff coverage.
- Provided guidance and direction to subordinates regarding job duties and responsibilities. Monitored employee productivity to provide constructive feedback and coaching.
- Organized and maintained confidential records, documents, personnel files, early warning reports, new hires, terminations and complaints.
- Managed budget and grants for the Crime Victim Advocate Program, ensuring all expenses stayed within allocated funds.
- Prepared and presented reports on grants, budgets, team performance, challenges and achievements and community events to Chief of Police, and Reservation Business Committee and the Department of Justice
- Supported office operations by ordering supplies, promotional items and maintaining inventory levels, processed all incoming/outgoing mail, faxes, emails, and phone calls.
- Created spreadsheets using Microsoft Excel, and Word to track and monitor financial information, budgets, grant, reporting documentation, and other department reports and documents.
- Processed invoices and created purchase requisitions, purchase orders, blanket purchase orders and disbursement vouchers and tracked payments for vendor services.
- Collaborated with team members on community outreach initiatives, events and also internal department collaborations and event planning and coordinating.
- Assisted clients in understanding their rights and available resources, also attended court with victims and advocated on their behalf.
- Provided emotional support during legal proceedings and police interviews.
- Coordinated with law enforcement to ensure victims' needs were met.
- Developed safety plans tailored to individual client situations.
- Maintained accurate case records and documentation for follow-up services.
- Educated community members on victim advocacy programs and services.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Maintained and developed community relationships to support various client referrals.
Child Welfare
Leech Lake Band of Ojibwe
Cass Lake, MN
03.2021 - 10.2021
- Maintained accurate case records in multiple systems.
- Collaborated with other agencies, such as multiple county social services with secondary cases, schools, law enforcement, juvenile correctional facilities, guardian ad litem, courts to ensure client safety.
- Developed individual service plans for clients based on assessed needs.
- Participated in court hearings regarding the status of child welfare cases.
- Provided support for reunification efforts between parents and guardians and children in foster care.
- Conducted home visits to assess the family dynamics and living environment of clients.
- Participated in training sessions to enhance skills and knowledge in child welfare practices.
- Coordinated with community resources to support family needs and services.
Corrections Worker II
Northwestern Juvenile Detention Center
Bemidji, MN
08.2017 - 03.2021
- Supervised daily activities of youth in secure facility.
- Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
- Enforced facility rules and maintained order among residents.
- Processed new intakes, searches, conducted UA's, issued clothing, tools and other authorized items to inmates.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Performed basic first aid procedures when necessary, due to injury or illness among inmates.
- Responded promptly to emergency situations, such as fights or attempted escapes.
- Communicated effectively with supervisors and case managers about progress made toward meeting goals set forth in individual treatment plans.
- Conducted frequent searches of cells and living areas for contraband materials and weapons.
- Participated in regular training sessions related to policy changes or new procedures.
- Developed positive relationships with juveniles through constructive interactions while enforcing rules fairly.
- Completed daily reports.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Preformed supervisor duties and provided guidance to new officers on proper protocol for dealing with juvenile offenders.
- Transported inmates to court, doctor appointments and work sites.
Correctional Officer
Ramsey County Correctional Facility
St. Paul, MN
12.2018 - 10.2019
- Monitored inmate behavior to ensure safety and compliance with facility rules.
- Conducted regular security checks throughout the correctional facility premises.
- Maintained accurate records of inmate activities and incidents for reporting purposes.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility and monitored visitation.
- Inspected cells and conducted random searches of common areas.
- Communicated effectively with inmates to de-escalate conflicts and maintain order.
- Assisted in inmate orientation, explaining rules and expectations clearly.
- Collaborated with team members to respond quickly to emergency situations.
- Monitored security cameras to ensure safety of inmates and personnel.
- The intake processing of new inmates and conducted full body searches and their belongings.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
Armed Security Guard
Dunbar
Minneapolis, MN
10.2018 - 03.2019
- Monitored entrances and exits to prevent unauthorized access.
- Maintained high levels of alertness throughout shifts.
- Drove armored truck and escorted other guards requiring personal protection to provide safe transport to specified locations.
- Assisted in loading, unloading and safe guarding cash and valuables securely.
- Collaborated with team members to maintain effective communication during operations.
- Assisted in the vault and maintained accurate logs of all transactions, equipment and movements of assets.
- Identified suspicious activities, threats or safety hazards in order to take appropriate action.
Credit and Collections Call Center Rep.
Xcel Energy
Roseville, MN
11.2011 - 08.2017
- Provide high quality positive customer interaction through multiple channels (phone, web, email, US mail) in a call center environment.
- Typical daily calls include, but are not limited to: establishing, transferring and/or disconnecting service/reconnecting service; analyzing and researching account information., billing explanations and high volumes of difficult complaints
- Utilizes office equipment daily
- Performs other duties as assigned including work on special projects, leases, stop/starts/transfers.
- Team player
- Orchestrated team meetings
- De-escalate supervisor call backs
- Back up Specialist
- Trained new hires and current staff
- Service Tamper Investigating
- Took the lead role in investigating and analyzing “Unknown Users/Service Tampering”
- Resolves customer issues and/or complaints in a timely manner
- Attentive to oral and/or written instructions
- Attended annual diversity training
- Investigate vacant premises
Billing Coordinator/Budget
Leech Lake Band of Ojibwe
Cass Lake, MN
08.2009 - 05.2010
- Responsible for billing process
- Enrolled children into daycare
- Assisted families with paperwork
- Set up payment plans for families with children in child care
- Responsible for checking on the status of benefits from the county
- Worked closely with subsidy programs to assist families
- Accounts Receivables
- Data Entry
- Created memos for staff, parents and other departments within Leech Lake Res.
- Back up for classroom supervision, grounds and front desk when needed.
Fraud Analyst/Acct Specialist II
USBANK
St. Paul, MN
06.2007 - 08.2009
- Responsible for several SAR (suspicious activity reports) data base
- Posted fraud filters to analyze accounts with suspicious activity
- Follow up on customer issues/questions
- Analyze accounts for perpetrator fraud and money laundering
- Closed accounts, flagged accounts, placed holds, hot card and late returns due to fraud activity
- Assisted in saving the bank from taking a loss
- High volume incoming/outgoing calls
Charge-Off Ops Specialist II
TCFBANK
Minneapolis, MN
04.2006 - 06.2007
- Review accounts that had a negative balance for more than 60 days for possible charge off
- Determine credit worthiness of current customers
- Analyzed bank statements for customer loss vs. bank loss
- Performed transfers
- Responsible for setting up payment arrangements and report default arrangements
- Filing, Faxing, Emailing
- Verified accounts to be reopened/account reopens
- Handle high volume incoming/outgoing calls
- Assist customers, branches, collection agencies regarding issues/questions and complaints
Loss Prevention Teller
TCFBANK
Minneapolis, MN
06.2005 - 04.2006
- Data Entry
- Performed General Ledgers and teller work
- Tagged customer accounts
- Audited teller work
- Processed mail
- Filing
- Issuing official bank checks
- Balancing all transactions and cash balance
- Utilized office equipment daily to run suspicious activity reports and charge-offs
Education
Associates Degree - Criminal Justice
Inver Hills Community College
Inver Grove Heights, MN01-2016
H.S. Diploma - undefined
North High School
St. Paul, MN01-2004
Skills
- Administrative support
- Supervised multiple staff/departments
- Supervised inmates in an adult correctional facility
- Supervised juveniles correctional facility
- Budget/Grant management
- Performance monitoring
- Office equipment operation
- Organizational leadership and skills
- Professionalism
- Records management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
- Telephone and email etiquette
- Active listening
- Adaptability and flexibility
- Decision-making
- Documentation and recordkeeping
- Self motivation and Team player
- Task prioritization/workflow management
- Written communication
- Conflict resolution, Strong problem solver
- Invoice processing, Payroll processing
Accomplishments
- Achieved recognition from the Chief of Police.
- Supervisor Role
- Used Microsoft Excel to develop tracking spreadsheets.
- Appointed Chief Financial Officer during Storm Disaster Relief
Certification
- 40Hours Sexual Assault Training - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Administrative Officer
Leech Lake Tribal Police Dept/Leech Lake Band of Ojibwe
07.2025 - Current
Crime Victim Advocate Supervisor
Leech Lake Tribal Police Dept/Leech Lake Band of Ojibwe
10.2021 - 07.2025
Child Welfare
Leech Lake Band of Ojibwe
03.2021 - 10.2021
Correctional Officer
Ramsey County Correctional Facility
12.2018 - 10.2019
Armed Security Guard
Dunbar
10.2018 - 03.2019
Corrections Worker II
Northwestern Juvenile Detention Center
08.2017 - 03.2021
Credit and Collections Call Center Rep.
Xcel Energy
11.2011 - 08.2017
Billing Coordinator/Budget
Leech Lake Band of Ojibwe
08.2009 - 05.2010
Fraud Analyst/Acct Specialist II
USBANK
06.2007 - 08.2009
Charge-Off Ops Specialist II
TCFBANK
04.2006 - 06.2007
Loss Prevention Teller
TCFBANK
06.2005 - 04.2006
H.S. Diploma - undefined
North High School
Associates Degree - Criminal Justice
Inver Hills Community College