Casandra Ramirez
Hospitality
Redmond,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Ascend
Bellevue, Washington
07.2022 - 11.2024
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
Winery Worker
Village Wines
Woodinville, WA
02.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Helped customers find the perfect wine for them with wine tastings
- Made cocktail drinks
- Worked with incoming and out coming inventory
- Tasted wine with vendors
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assisted with bartending duties during high-volume shifts.
- Maximized sales of specials and wine by thoroughly promoting to customers and maintaining great salesmanship.
Bartender
Redmond Bar And Grill
Redmond, WA
01.2021 - 07.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Host
Héctor’s
Kirkland , WA
06.2016 - 04.2020
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Redmond High School
Redmond, WASkills
- Inventory Control
- Cash Register Operations
- Customer Satisfaction
- Bar Operations and Logistics
- Food and Beverage Service
- Outstanding Customer Service
- Food Sales and Promotion
- Energetic and Outgoing
- Team Player
- Natural Leadership
- Maintaining Clean Work Areas
- Handling Difficult Customers
Timeline
Fine Dining Server
Ascend
07.2022 - 11.2024
Winery Worker
Village Wines
02.2021 - 06.2022
Bartender
Redmond Bar And Grill
01.2021 - 07.2021
Host
Héctor’s
06.2016 - 04.2020
High School Diploma -
Redmond High School
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