Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Work History
Waitress /Restaurant Cashier
Llano Grande Restaurant
Elsa, Texas
Developed positive relationships with regular customers through friendly conversation.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Prepared checks accurately and processed payments promptly.
Presented food and beverages to guests at tables.
Receptionist Administrator /Front Office Clerk
EHP Powder Coating & Boat Towers
Brownsville , TX
Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
Created spreadsheets to track customer information such as contact details and preferences.
Guided employees in handling difficult or complex problems.
Greeted visitors and customers warmly, offering refreshments as appropriate.
Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
Organized files and spreadsheets to simplify staff access or retrieval.
Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
Sales Associate
Cricket Wireless
Indianapolis, Indiana
Tracked sales performance metrics to identify trends in market place.
Organized stockroom shelves according to size, color or style.
Prepared merchandise for purchase or rental.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Conducted inventories on a regular basis to track stock levels.
Maintained knowledge of sales and promotions, return policies and security practices.
Answered customer inquiries regarding product features, pricing, and availability.
Built and maintained relationships with peers and upper management to drive team success.
Used technology resources to assist customers in locating and selecting items.
Teacher Coordinator
TCCLC The Children's College Learning Center
Edinburg, Texas
Reviewed and evaluated programs for compliance with state, local and federal regulations.
Assisted teachers in developing lesson plans that aligned with district objectives.
Prepared reports summarizing teacher performance evaluations at the end of each semester.
Created and implemented department support framework to address district's strategic goals.
Managed multiple projects simultaneously while meeting tight deadlines under pressure.
Delivered system-wide orientation, training and support programs for new teachers.
Organized field trips for students to gain real-world experience related to course material.
Developed and implemented teacher training programs to improve instruction and student achievement.
Examined department needs to construct budget for teacher supplies and materials.
Facilitated workshops on topics such as differentiated instruction, behavior management, and assessment techniques.
Front Office Receptionist
Brow Queen Beauty Ink.
Edinburg, TX
Scheduled space or equipment for special programs, meetings and conferences.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Composed and prepared routine correspondence, letters and reports with job-related software.
Maintained front office cleanliness and organized supplies to increase productivity.
Scheduled and confirmed appointments for clients and staff.
Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
Managed multi-line telephone system, directing calls to appropriate departments.
Conducted transactions, confirming patient information, and processing according to standard protocol.
