Casandra Taylor
SMS INTERNATIONAL SHORE/MEET AND GREETER
Fort Lauderdale,FL
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Meet and Greeter/Wheelchair Agent
SMS International Shore Operations
10.2025 - Current
- Maintained clean, organized environments for presentable front-of-house areas.
- Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Contributed to team efforts by accomplishing related tasks as needed, ensuring operational efficiency.
Environmental Service Technician
BROWARD HEALTH MEDICAL CENTER
01.2024 - 07.2025
- Developed and implemented training programs for new hires, resulting in improved productivity and adherence to cleanliness standards
- Collaborated with other departments to coordinate guest requests and ensure timely completion of tasks
- Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
Cashier/Sales Associate
Cumberland Farms
01.2023 - 12.2023
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
- Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
EVS Technician
Florida Medical Center
03.2017 - 05.2023
- Supervised a team of XX housekeeping staff, ensuring efficient and high-quality cleaning services
- Managed inventory of cleaning supplies and equipment, optimizing stock levels to minimize waste and reduce costs by XX%
- Collaborated with other departments to coordinate guest requests and ensure timely completion of tasks
- Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for improvement
Behavioral Health Technician
Florida Medical Center
05.2022 - 08.2022
- Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
- Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
- Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Participated in ongoing training programs to enhance knowledge of mental health disorders, treatment modalities, and best practices in the field
Laundry Attendant/Manager
Tony's Laudromat
01.2009 - 03.2017
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Performed opening/closing duties including counting money in the register before/after shifts
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Education
High School Diploma - undefined
06-1983
Skills
Communication skills
Cashiering
Hospitality
Slip and fall prevention (10 years)
Environmental services
Detailing (10 years)
Cleaning surfaces (10 years)
Customer service (10 years)
Organizational skills
Hazardous material handling (10 years)
Leadership
Fire safety procedures (10 years)
Personal protective equipment (PPE) use (10 years)
Cleaning (10 years)
Behavioral health (Less than 1 year)
Janitorial experience
Laundry (10 years)
Residential cleaning
Sanitation (10 years)
Sanitizing surfaces (10 years)
English (10 years)
Chemical handling safety procedures (10 years)
Stocking
Cash handling
Emergency response procedures (10 years)
Commercial cleaning (7 years)
Attention to detail
Hotel experience
Hazardous waste management
Disinfecting surfaces (10 years)
Certification
Driver's License
Timeline
Meet and Greeter/Wheelchair Agent - SMS International Shore Operations
10.2025 - Current
Environmental Service Technician - BROWARD HEALTH MEDICAL CENTER
01.2024 - 07.2025
Cashier/Sales Associate - Cumberland Farms
01.2023 - 12.2023
Behavioral Health Technician - Florida Medical Center
05.2022 - 08.2022
EVS Technician - Florida Medical Center
03.2017 - 05.2023
Laundry Attendant/Manager - Tony's Laudromat
01.2009 - 03.2017
Yonkers High School - High School Diploma,