Broderick Busby II
Humble
Summary
I am a person who works diligently to put my best foot forward, and to make sure the job is always done. Always try to rise to any occasion to climb the ranks only through hard work with determination. Also always keep my profession's policies and customer service above all.
Hardworking Mover proficient in safely and securely packing and transporting customer property. Friendly and outgoing professional with strong communication skills and collaborative nature. Delivers materials on time to maximize customer satisfaction.
Reliable Deli Clerk with experience in customer service, food preparation and inventory management. Skilled in maintaining cleanliness and organization of deli area, ensuring compliance with safety regulations. Known for providing outstanding customer service while efficiently handling multiple tasks. Proven ability to contribute positively to team efforts, demonstrating consistent commitment to quality work.
Persuasive Telemarketer known for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, conflict resolution, and sales strategy development. Excel in communication, active listening, and adaptability, ensuring successful interactions with diverse clients to achieve sales targets. Committed to leveraging these abilities for immediate impact on business goals.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Wheelchair Agent
Unifi
Houston
06.2025 - Current
- Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance.
- Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software.
- Oversee all customer services issues related to wheelchair-bound customers.
Mover
Family Members
Houston
10.2022 - Current
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Palletized boxes to increase movement and shipment efficiency.
- Utilized hand trucks, dollies, and other equipment to move heavy items safely.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
Deli Associate
Kroger
Houston
08.2020 - 09.2022
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
- Sliced meats and cheeses and weighed deli items for customers.
- Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Checked expiration dates on packaged goods before placing them on display.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Telemarketer
ETech Communications
Lufkin
09.2015 - 03.2020
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Maintained up-to-date knowledge of company products and services.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Updated customer information in the database accurately.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Greeted customers in a friendly, professional manner on the phone.
- Created reports detailing telemarketing activities and results.
- Identified potential customers through cold calling and database research.
- Collaborated with new customers to give details about company offerings.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Provided timely, courteous, and knowledgeable responses to information requests.
Education
High School Diploma -
Lufkin High School
Lufkin, TXSome College (No Degree) - Graphic And Digital Design
Independence University
Salt Lake City, UTSkills
- Food Handling
- Merchandising
- Cleaning Experience
- Retail Sales
- Customer service
- Customer support
- Inventory Control
- Shift Management
- Negotiation
- Leadership
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Physical stamina
- Careful handling
- Analytical thinking
- Excellent communication
- Neatness
- Teamwork and collaboration
- Stress management techniques
- Multitasking
- Time management abilities
- Communication skills
- Physical strength and stamina
- Safety precautions
- Verbal and written communication
- Heavy lifting expertise
- Willing to learn
- Problem-solving
- Customer relationship management
- Sales analysis
- Cold calling
- Active listening
- Persuasion techniques
- Adaptability
- Multitasking Abilities
- Stress management
- Client needs assessment
- Outbound calling
- Stress tolerance
- Quality assurance
- Adaptability and dependability
- Negotiation skills
- Call center experience
- Sales expertise
- Outbound and inbound calls
- Goal oriented
- Marketing strategies
- Decision-making
- Strategic planning
- Written communication
- Proposal development
- Professional demeanor
- Serve customers
- Quick thinking
- Professional communication
- Wheelchair assistance
- Ticketing systems
- Safety procedures
- Equipment operation
- Safety awareness
- Patient assistance
- Disability awareness
- Professionalism and courtesy
- Route planning
- Baggage handling
- Fare computing
- Investigating problems
- Public announcements
- Boarding support
- TSA collaboration
- Airline policies
- Reservation systems
Personal Information
Authorized To Work: US
Timeline
Wheelchair Agent
Unifi
06.2025 - Current
Mover
Family Members
10.2022 - Current
Deli Associate
Kroger
08.2020 - 09.2022
Telemarketer
ETech Communications
09.2015 - 03.2020
High School Diploma -
Lufkin High School
Some College (No Degree) - Graphic And Digital Design
Independence University