David Torres
San Pedro,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with passengers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Wheelchair Agent
Airport Terminal Management
02.2024 - Current
- Assist passengers with mobility needs, ensuring safe airport navigation.
- Enhance travel experiences through empathetic support for diverse clientele.
- Facilitate smooth airport transit, providing essential assistance to passengers.
- Improve passenger satisfaction by offering personalized mobility support.
- Contribute to a safe and welcoming environment for travelers with mobility challenges.
Airline Customer Service Agent
Hallmark Aviation Services
02.2024 - Current
- Manage ticketing and baggage to enhance operational efficiency and customer satisfaction.
- Ensure compliance with aviation safety standards, achieving consistent quality benchmarks.
- Coordinate with teams to handle high-pressure situations, improving service delivery.
- Oversee flight information and seat assignments, addressing special requests effectively.
Crew Trainer
McDonald's
12.2022 - 01.2024
- Develop and implement training programs for new crew members to ensure consistent and efficient performance.
- Assisting in developing and implementing training programs for new hires, focusing on customer service, food preparation, and kitchen safety
- Provide ongoing coaching and feedback to crew members to enhance their performance and promote career growth within the company.
- Conduct regular performance evaluations for crew members to identify areas for improvement and provide constructive feedback.
- Create a positive and inclusive work environment for crew members
- Develop and maintain a positive and motivating work environment for crew members, fostering teamwork and employee satisfaction.
- Identify training needs and develop customized training programs to address those needs for crew members at different skill levels and positions.
Cabin Agent
G2 Secure Staff
08.2023 - 11.2023
- Inspected and cleaned the airline cabin
- Ensured compliance with all safety regulations and procedures
- Advocated for excellent customer service by maintaining a clean and comfortable environment
- Coordinate with other team members to ensure efficient and on-time departure of flights
- Assist in the training and onboarding of new cabin agents to ensure they are fully equipped to perform their duties effectively
- Monitor and report any maintenance issues or repairs needed in the airline cabin
- Maintain a thorough knowledge of airline policies and procedures to provide accurate information to passengers and address any concerns or questions
- Collaborate with the maintenance team to develop and implement preventive maintenance procedures for the airline cabin
Shift Leader
Chick-fil-A
07.2021 - 08.2023
- Managed and supervised the kitchen at Chick-fil-A.
- Trained every new hire on the proper use of equipment and food assembly with a focus on safety and customer satisfaction.
- Took charge of the kitchen during shifts and ensured smooth operations.
- Responsible for food preparation and maintaining high-quality standards.
- Ensure the highest standards of food quality and safety are maintained in the kitchen, including proper food handling and storage procedures.
- Monitoring and improving customer satisfaction metrics
- Ensure excellent customer service is provided during shifts, including resolving customer complaints and ensuring a positive dining experience.
- Manage and optimize labor scheduling to ensure efficient operation during shifts.
- Supervise and mentor team members, providing guidance and support to ensure they are performing their duties effectively
- Train and mentor new shift leaders on effective leadership and management skills to facilitate their professional growth and development.
- Maintain a clean and organized kitchen environment, including regular cleaning and sanitizing of all equipment and surfaces.
Warehouse Worker
PCH Custom Audio
06.2020 - 07.2020
- Worked in the warehouse to count items, package, and ship to customers.
- Maintained a clean and organized warehouse to ensure efficient operations.
- Checked orders for customers and picked out the items they ordered.
- Boxed, weighed, and prepared items for shipment.
- Conducted inventory checklists.
- Assist in inventory management and keep track of stock levels
- Implement and adhere to safety protocols to ensure a safe working environment for all warehouse employees.
- Collaborate with other warehouse workers to ensure timely completion of tasks and efficient workflow
- Operate pallets and other warehouse equipment to move and stack materials efficiently
- Assist in quality control by inspecting products for defects and damages before shipment.
- Maintain accurate records of warehouse activities, such as inventory counts, stock levels, and shipment logs, to ensure efficient tracking and accountability
Education
Secondary School Education -
Alliance Alice M Baxter College-Ready
San Pedro, CA06-2021
Undergraduate - undefined
California State University-Dominguez Hills
Carson06-2022
Skills
- Kitchen Experience (Experienced)
- Teaching (Skillful)
- Airline policies
- Reservations
- Security screenings
- Baggage handling
- Passenger assistance
- Customer service management
- Check-in procedures
- Check-in processes
- Strong organization
- TSA collaboration
- Flight logs proofing
- Departures management
- Shift Management (Experienced)
- Kitchen Management Experience (Experienced)
- Supervising Experience (Experienced)
- Food Safety (Experienced)
- Food Service (Experienced)
- Food Preparation (Experienced)
- Restaurant Management (Skillful)
- Customer Relations (Skillful)
- Cabin Cleaning (Experienced)
- Cabin Inspection (Experienced)
- Shift Leader (Experienced)
- Crew Trainer (Experienced)
- Problem Solving
Languages
English (Highly proficient)
Tagalog (Native)
Spanish (Novice)
Timeline
Wheelchair Agent
Airport Terminal Management
02.2024 - Current
Airline Customer Service Agent
Hallmark Aviation Services
02.2024 - Current
Cabin Agent
G2 Secure Staff
08.2023 - 11.2023
Crew Trainer
McDonald's
12.2022 - 01.2024
Shift Leader
Chick-fil-A
07.2021 - 08.2023
Warehouse Worker
PCH Custom Audio
06.2020 - 07.2020
Undergraduate - undefined
California State University-Dominguez Hills
Secondary School Education -
Alliance Alice M Baxter College-Ready
Courses
Computer Science