Summary
Overview
Work History
Education
Skills
Timeline
Generic

Resha Nagapen

Baldwin,NY

Summary

Friendly Wheelchair Agent possessing positive attitude and in-depth knowledge of boarding and disembarking procedures. Accommodating individual with 3 years of experience assisting elderly, sick and injured passengers to and from assigned gates. Comfortable lifting pounds and handling personal passenger luggage and baggage. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.

Overview

3
3
years of professional experience

Work History

Wheelchair Agent

John F. Kennedy International Airport
06.2023 - Current
  • Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.

Home Health Care Aide

JMD Insurance Agency
10.2021 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Hostess

Applebee’s
06.2020 - 05.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

GED -

Barringer High School
90 Parker St, Newark, NJ 07104
06.2022

Skills

  • Interdisciplinary Care
  • Wheelchair Assistance
  • Travel Reservations
  • Food Handling Standards

Timeline

Wheelchair Agent

John F. Kennedy International Airport
06.2023 - Current

Home Health Care Aide

JMD Insurance Agency
10.2021 - Current

Hostess

Applebee’s
06.2020 - 05.2023

GED -

Barringer High School
Resha Nagapen