CASAUNDRA WANTON
Summary
Highly motivated and positive individual with great organizational and communication skills. Impactful drive with excellent interpersonal, communication, and team-building skills. Resourceful abilities in developing analytical tools to support sales activities. Collaborative and hardworking team player with a good understanding of Margin, Reporting, Contracts, Customer Service, and Business Processes. Self-directed with astute judgments skills with a high level of personal accountability.
Overview
13
13
years of professional experience
Work History
Sr. Associate Contracts Administrator
McKesson Medical-Surgical Government Solutions LLC
08.2022 - 05.2024
- Worked with assigned Proposal Specialist on pursued government bids to handle completion of all customer pricing pages, includes working with internal pricing teams, Sales reps, and Field Vice Presidents on determine strategic pricing
- Reviewed 20-30 State and Local government solicitations received from registered websites
- Input all viable leads into Salesforce for assignments to region specific Proposal Specialist
- Assisted assigned Proposal Specialist with completing all associated pricing assignments on 20-40 State and Local bids, 10-20 awarded bids, 10-20 renewals, and contract extensions each month
- Our team contributed to adding $8-$10+ million in awarded bids to the overall Government budget in FY23 and FY24.
Contract Revenue Support
McKesson Medical-Surgical, Inc.
04.2019 - 08.2022
- Engaged in written and verbal communication with GPO, Supplier, Sales and/or customer to resolve eligibility variances or pricing adjustments, if applicable
- Conducted 20-30 daily review and research Negative Margin transactions
- Assisted in new-hire training for 8 by creating a curriculum and demonstrating role fulfillment duties and processes.
- Partnered with manager and others on a monthly and/or quarterly basis to ensure quality checks for 10 team members, while maintaining a year-over-year individual quality score of 98% or above
- In resolving negative margins our team excelled in reconciling $5+ million to contribute to the GPO and Contracts business unit of McKesson
- With that dedication to customer excellence, we received the 2019 Heartbeat of Customer Excellence Award.
West Coast Accounts Receivable Representative
McKesson Medical-Surgical, Inc.
02.2017 - 04.2019
- Managed A/R portfolio for West Coast accounts in CA, UT, AZ, CO WA, NV, ID, and OR
- Worked with Customer Service to release held orders on past due accounts
- Handled 40-60 incoming/outgoing calls daily to obtain payments, answer general A/R questions, and sent customer requested invoice copies
- Reconciled past due accounts
- Assisted Sales Reps and Regional Managers in decreasing past due and increasing revenue by resolving aging accounts that are up to 360 days overdue.
Travel Coordinator
One Call Care Management
04.2014 - 02.2017
- Answered and scheduled email referrals from Adjuster's, Nurse Case Managers, 3rd parties and internal representatives for transportation and translation requests
- Submitted change request to have updated billable party information
- Daily scheduled an average of 20-25 travel arrangements for injured workers and legal appointments
- Answered email inquiries from over 100 clients requesting services or quotes for flights, hotels, or ground arrangements
- Called claimants to obtain verification information to meet TSA flight requirements
- Ensuring 100% check-in and travel confirmations for US and International travel
- Answered calls prior to my move to the offline time handling 40-50 calls a day
- Averaged 3.54 Talk Time
- Averaged 1.35 ACW
- Maintained 98% average Call Quality Scores.
Customer Service Team Lead AT&T Sales and Service
Convergys Corporation
05.2011 - 02.2014
- Coordinated, supervised, and accounted for daily/weekly/monthly activities of call center team members
- Provided expertise and customer support to team members and our AT&T client, as well as back- office support representatives
- Handled direct based escalated calls forwarded by team members to ensure timely resolutions to customer concerns
- Team Average TT: 4.35, ACW: 1.45, Attendance: 90%, and Quality Scores: 97% 10-15 assigned reps meet or exceeded all assigned duties ranking in the top 5 for the following: Quality, Schedule Adherence, AHT, Attendance, and Timekeeping
- Coordinated work duties with fellow Team Leaders, Operations Managers, and Project Director to assist in recognizing and resolving operational issues that may arise
- Provided coaching and feedback to team members, in a timely manner, which could include formal corrective actions and annual performance reviews.
Education
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL05.1995
Skills
- MS Office
- Data Analytics
- Project Coordination
- Time Management
- Decision-Making
- Attention to Detail
- Relationship Building
- Complex Problem-Solving
- Process Improvement
- Oral Communication
- Cross-Functional Teamwork
- Issue Resolution
- Work Planning and Prioritization
- Business Acumen
- GPOs and Contracts
- Salesforce End User
- JD Edwards
- Power BI
- Administration Support
- Margin Knowledge
- Sales and Customer Support
- Cash Application Systems
- Get Paid
- New Hire Training
- Customer Relationship Management (CRM)
- Management Support
- Collaborative Environments
- Best Practices and Methodologies
Accomplishments
- Supervised team of 1-15 staff members.
- Achieved "Employee of the Month" 2011 & 2013 at Convergys by demonstrating customer excellence and team support with accuracy and efficiency.
- Achieved team award "Heartbeat of Customer Excellence" 2019.
Timeline
Sr. Associate Contracts Administrator
McKesson Medical-Surgical Government Solutions LLC
08.2022 - 05.2024
Contract Revenue Support
McKesson Medical-Surgical, Inc.
04.2019 - 08.2022
West Coast Accounts Receivable Representative
McKesson Medical-Surgical, Inc.
02.2017 - 04.2019
Travel Coordinator
One Call Care Management
04.2014 - 02.2017
Customer Service Team Lead AT&T Sales and Service
Convergys Corporation
05.2011 - 02.2014
High School Diploma -
Samuel W. Wolfson High School
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