Caselia Campbell
Murfreesboro,TN
Summary
Dynamic professional with extensive experience in customer service and education, notably at Stryct Deliveries LLC. Proven ability to resolve complex issues with empathy, enhancing customer loyalty. Skilled in data entry and complaint handling, while fostering positive relationships and ensuring effective communication. Committed to creating supportive environments that promote growth and satisfaction.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-5
Sub Teacher Source
02.2025 - 05.2025
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom.
- Delivered lesson plans and learning objectives prepared by the absent teacher.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Took attendance and provided feedback to the regular teacher about student progress.
- Adapted teaching methods to meet student needs
Customer Service Representative
Stryct Deliveries Llc
01.2023 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for drivers.
- Managing and coordinating the movement of trucks and drivers, communicating with drivers to ensure timely delivery, and resolving issues that may arise during transit.
- Multi-phone line, email, processing freight orders, and providing updates
- Providing directions and support
Home Daycare Owner
Tootsies In Home Care
12.2019 - 01.2023
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Created a safe space and nurturing environment, providing meals and snacks, planning and leading age appropriate learning activities and outdoor play
- Fostered positive social interactions among children by encouraging group play
- Basic Care including feeding, diapering, potty training, and hygiene.
Customer Service Representative
Complex Care Solutions
02.2017 - 11.2019
- Answering calls in a timely manner for healthcare clients such as Aetna, BCBS, Cigna, and United Healthcare
- Checked Status of healthcare plans
- Scheduled and confirmed in home visits for nurses and patients.
- Entered client data and notes
Education
No Degree - Psychology
Carson Newman Christian College
Jefferson City, TN05-2015
High School Diploma -
John Overton High School
Nashville, TN05-2011
Skills
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Documentation
Timeline
Substitute Teacher, K-5
Sub Teacher Source
02.2025 - 05.2025
Customer Service Representative
Stryct Deliveries Llc
01.2023 - 02.2025
Home Daycare Owner
Tootsies In Home Care
12.2019 - 01.2023
Customer Service Representative
Complex Care Solutions
02.2017 - 11.2019
No Degree - Psychology
Carson Newman Christian College
High School Diploma -
John Overton High School
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