Casey A. Joseph
Somersworth,USA
Summary
Knowledgeable medical, behavioral health, and Developmental services professional with natural leadership talent. Achieve financial, operational, and care delivery goals with effective oversight of teams and resources. Tech-savvy and proactive with a good sense of business operations and patient care needs.
Overview
14
14
years of professional experience
Work History
QI Implementation Specialist
Community Partners NH
02.2024 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines.
- Created and tested EchoVantage EMR documentation processes.
- Developed clear documentation for all implementation of EMR and Departmental processes and procedures.
- Developed training materials, significantly enhancing user understanding and competency in EMR.
- Provided one-on-one, large, and small group training to help individuals reach their full potential within the organization.
Practice Coordinator
Wentworth-Douglass Hospital, Behavioral Health Services
11.2019 - 11.2023
- Managed daily operations within Behavioral Health outpatient offices.
- Directed, supervised, and evaluated work activities of Patient Access personnel.
- Monitored practice operations and handled complex appointment schedules to optimized provider efficiency.
- Enhanced operations through careful review and improvement of practice policies and operating procedures.
- Managed the Kronos payroll system.
- Managed SAMSHA/NH State grant and budget
BH Manager, Scheduling & Productivity Analyst; EPIC Site Specialist
Lynn Community Health Center
07.2014 - 11.2019
- Tested, maintained, and monitored EPIC EMR system.
- Oversaw Clinical Oversight Group to create clinical documentation standards and workflows.
- Managed and prepared provider productivity monthly reports by compiling and analyzing related data.
- Managed and prepared the build of provider schedules to meet short- and long-term business demands and patient access needs.
- With the use of a Peer Review Process monitoring employee work to assess performance and identify knowledge gaps.
- Managed Quality Improvement Projects
Utilization Coordinator
Lynn Community Health Center
02.2014 - 07.2014
- Obtain prior authorization for behavioral health visits.
- Analyzed information gathered during claims investigation and reported findings and recommendations.
- Researched discrepancies and applied analytical approach to tracing and resolving billing challenges.
- Communicate with Medicaid/Medicare and Private plans regarding patient benefits.
- Created departmental procedures and best practices to support billing consistency.
Pharmacy Technician
North Shore Medical Center
06.2011 - 12.2014
- Contributed to successful inventory control with regular cycle counts and audits.
- Protected patients and hospital by maintaining strict compliance with safety and regulatory standards.
- Interpreted verbal and written drug orders and transcribed to computerized patient medication profiles.
- Issued controlled substances to patient care areas and maintained records as required by law.
- Compounded and dispensed pharmaceuticals, including sterile products and chemotherapy.
Education
Master of Science - Operations & Project Management
Southern New Hampshire University
Manchester, NHBachelor of Science - Psychology
Salem State University
Salem, MA05.2017
Associates of Science - Medical
McIntosh College
Dover, NH12.2006
Skills
- Clinical Workflow Management
- Project management
- Payroll Administration
- Data Analysis
- Quality Improvement
- EPIC EMR
- EchoVantage EMR
- Schedule Management
- Problem solving
- Computer and MS Office Proficiency
- Lean Principles
- Training
Timeline
QI Implementation Specialist
Community Partners NH
02.2024 - Current
Practice Coordinator
Wentworth-Douglass Hospital, Behavioral Health Services
11.2019 - 11.2023
BH Manager, Scheduling & Productivity Analyst; EPIC Site Specialist
Lynn Community Health Center
07.2014 - 11.2019
Utilization Coordinator
Lynn Community Health Center
02.2014 - 07.2014
Pharmacy Technician
North Shore Medical Center
06.2011 - 12.2014
Bachelor of Science - Psychology
Salem State University
Associates of Science - Medical
McIntosh College
Master of Science - Operations & Project Management
Southern New Hampshire University
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