Casey Akisada
Mililani,HI
Summary
Pharmacy Info Systems/QA Assurance Coordinator at The Queen's Medical Center with a proven track record in data accuracy and compliance. Skilled in process improvement and relationship building, I effectively resolved medication discrepancies, enhancing billing accuracy and fostering collaborative problem-solving across departments. Strong multitasking abilities ensure efficient operations in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Pharmacy Info Systems/QA Assurance Coordinator
The Queen's Medical Center, Punchbowl Street, Honolulu, HI
08.2022 - Current
- Entered data, generated reports, and produced tracking documents and corrections.
- Pulls reports of discrepancies (documentation mismatches, missed charting, admin errors.)
- Review MARs, billing logs or audit results.
- Audit medication charges for discrepancies caused by incorrect calculations, drug file rounding or documentation inaccuracies.
- Identify and resolve root cause of incorrect and missing medication charging/administration.
- Ensuring billing accuracy and compliance with regulatory standards.
- Working with the CE team to identify and correct medication discrepancies. Lead the team to practice open communication and collaborative problem solving. Led with team mindset.
- Collaborate with multiple departments to identify issues, workflows, implementing corrective action to ensure best practices.
Pharmacy Technician
The Queen's Medical Center, Punchbowl Street, Honolulu, HI
04.2004 - 08.2022
- Answered incoming phone calls and addressed and triage questions from nursing staff/hospital staff to appropriate channels.
- Received, stocked, labeled, filled and delivered medications to hospital units and departments.
- Calculated dosage, filled prescriptions, compounded and prepared prescription labels with absolute accuracy.
- Received and processed incoming pharmaceutical and supplies for pharmacy.
- Helped manage pink tag items and proactively identified and replaced expired or soon to expiring medications. Regularly rotate stock and conducted inventory counts to maintain accuracy and reduce waste.
- Omnicell management and medication distribution. Pulled, filled and delivered medications throughout the hospital.
- Monitored and managed par levels. Assisted nursing units with troubleshooting Omnicell related issues.
- Oversaw operations of the narcotics room for 5 years, including dispensing, repackaging and maintaining accurate inventory records.
- Assisted in resolving narcotic discrepancies and ensured compliance with regulatory standards. Managed all stock and collaborated closely with team members to maintain a secure, efficient and well organized environment.
- Managed the scheduling for all pharmacy technicians, ensuring adequate coverage and problem solving when short staffed.
- Developed strong interpersonal skills by working wide range of personalities, resolving conflicts and promoting a cohesive team environment.
- Worked in hospital outpatient pharmacy setting, responsible for taking in, typing and filling prescriptions accurately, efficiently and in a timely service.
- Assisted in covering buyer position, handling the ordering and procurement of medications and supplies for the pharmacy and whole hospital.
- Served as primary trainer while promoting strong team mindset and positive work environment.
- Skilled at reading people, knowing when to offer support or push for improvement and delivering constructive feedback effectively.
Pharmacy Technician
Longs Drugs
08.2001 - 04.2004
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided customer service in a high volume, 24 hour pharmacy setting including, intake, typing and filling of prescriptions while maintaining efficient turnaround times.
- Assisted pharmacists with medication dispensing, labeling and packaging.
- Consulted with insurance companies to complete claims processing and reconcile payments.
Waitress
Kaimuki Saimin
08.1999 - 08.2001
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy/short shifts.
- Strong multitasking abilities, balancing multiple tables and orders while delivering prompt but family style service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Mililani High School
MililaniPTCB -
Certified Pharmacy Technicain
HonoluluSkills
- Multitasking and organization
- Recordkeeping
- Information collection
- Data entry
- Decision-making
- Relationship building
- Document management
- Process improvement
- Project Support
Timeline
Pharmacy Info Systems/QA Assurance Coordinator
The Queen's Medical Center, Punchbowl Street, Honolulu, HI
08.2022 - Current
Pharmacy Technician
The Queen's Medical Center, Punchbowl Street, Honolulu, HI
04.2004 - 08.2022
Pharmacy Technician
Longs Drugs
08.2001 - 04.2004
Waitress
Kaimuki Saimin
08.1999 - 08.2001
Mililani High School
PTCB -
Certified Pharmacy Technicain
Similar Profiles
Judith GealonJudith Gealon
Patient Service Representative at The Queen's Medical Center, Punchbowl Street, Honolulu, HIPatient Service Representative at The Queen's Medical Center, Punchbowl Street, Honolulu, HI
Yenia SalgadoYenia Salgado
Dialysis Registered Nurse at The Queen's Medical Center, Punchbowl Street, Honolulu, HIDialysis Registered Nurse at The Queen's Medical Center, Punchbowl Street, Honolulu, HI
Lukana GampayonLukana Gampayon
Physician Practice Assistant at QUEEN'S MEDICAL CENTER, Honolulu, Hawai'iPhysician Practice Assistant at QUEEN'S MEDICAL CENTER, Honolulu, Hawai'i
Lily ArzagaLily Arzaga
Registered Nurse at Tripler Army Medical CenterRegistered Nurse at Tripler Army Medical Center
Riley KealohaRiley Kealoha
Administrative Support at American Painting & Carpet CareAdministrative Support at American Painting & Carpet Care