Casey Alexander
Osage Beach,MO
Summary
Organized and dependable professional with a proven ability to manage multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to achieve team objectives. Diligent in building and retaining accounts through exceptional support and attentive service. Expertise in event planning, marketing strategies, product promotion, and merchandising to drive market penetration. Highly effective at prioritizing tasks and consistently meeting deadlines.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Membership Director
Lake Area Chamber Of Commerce
Lake Ozark, Missouri
10.2021 - 09.2024
- Proven track record of increasing membership retention and acquisition through innovative strategies.
- Evaluated program offerings regularly for relevance and value addition to members'' needs and interests.
- Implemented strategic initiatives to drive growth in member acquisition and retention rates.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Developed strong relationships with partner organizations, enhancing the value proposition for members.
- Conducted periodic surveys of members' needs/preferences in order to inform future programming decisions.
- Spearheaded efforts to improve organizational visibility within target demographics through various channels such as social media, newsletters, and local events.
- Managed annual budget allocation relating specifically towards membership services/programming activities in consultation with other department heads and stakeholders.
- Organized and executed successful events, fostering a sense of community among members.
- Analyzed data to identify trends and opportunities for improving the overall member experience.
- Created effective promotional materials for attracting new members.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed and met monthly member goals of 80 - 100 in-person visits, 75 phone calls, 50 emails, and 3 - 5 membership sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Attended multiple Chamber Academy conferences.
Office Manager
Lake Area Chamber of Commerce
Lake Ozark, Missouri
03.2021 - 10.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted with office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing member inquiries or concerns via in-person, phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Front of the House Supervisor/Management
Bandana's Bar-B-Q
Osage Beach, Missouri
1 2009 - 11.2023
- Managed day-to-day restaurant operations, ensuring a consistently positive customer experience.
- Supported upper management and occasionally took full responsibility for restaurant performance.
- Entered invoices into accounting software and ordered various supplies as part of operational duties.
- Created weekly schedules for 30-50 employees, considering individual strengths and weaknesses to meet staffing goals.
- Provided counseling and discipline to underperforming employees, and escalated issues to superiors when necessary.
Secretary
Aflac
Lake Ozark, Missouri
09.2008 - 05.2009
- Served as a part-time secretary for Aflac, typically working four days a week.
- Responsibilities included answering phones, taking messages, and managing communications with current and potential clients.
- Assisted in completing necessary paperwork and administrative tasks.
Catering Coordinator
Bandana's Bar-B-Q
Osage Beach, Missouri
4 2006 - 11.2023
- Contributed 15% to the business's annual revenue through catering services.
- Planned and executed formal and informal events for groups ranging from 25 to 2,000 attendees.
- Ensured customer satisfaction by addressing needs and executing all necessary tasks effectively.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Implemented sustainable practices in catering operations.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
Food Runner/Waitress
Bandana's Bar-B-Q
Osage Beach, Missouri
1 2006 - 11.2023
- Served customers on both a full-time and part-time basis, prioritizing catering services.
- Consistently met and often exceeded guest expectations, ensuring high levels of customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
High School Diploma -
Camdenton High School
Camdenton, MO05.2006
Skills
- Proven excellence in customer service, consistently delivering high-quality support and satisfaction
- Effective written and oral communication skills, facilitating clear and engaging interactions
- Ability to relate to and connect with a broad spectrum of people and personalities
- Maintained control and authority when necessary to achieve desired outcomes
- Creative and resourceful, finding innovative solutions to challenges
- Always personable and composed, even in the most difficult situations
- Developed and implemented strategic initiatives to attract new members while nurturing lasting relationships with existing ones
- Expertly designed and executed a diverse range of events, ensuring exceptional attendee experiences through meticulous attention to detail and proactive problem-solving
Accomplishments
- Proficient with most applications including Word, Excel, Microsoft 365, Power Point, Constant Contact, Chambermaster, and Canva
- "Particular" about organization and finer details.
- Familiar with ordering, maintaining pars and working with a variety of vendors
- Excellent phone and communication skills
- Multi-tasking comes naturally
Certification
Chamber Management Academy
Timeline
Chamber Management Academy
08-2024
Lake Area Chamber of Commerce President's Award
10-2022
Membership Director
Lake Area Chamber Of Commerce
10.2021 - 09.2024
Office Manager
Lake Area Chamber of Commerce
03.2021 - 10.2021
Secretary
Aflac
09.2008 - 05.2009
Front of the House Supervisor/Management
Bandana's Bar-B-Q
1 2009 - 11.2023
Catering Coordinator
Bandana's Bar-B-Q
4 2006 - 11.2023
Food Runner/Waitress
Bandana's Bar-B-Q
1 2006 - 11.2023
High School Diploma -
Camdenton High School
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